**Req ID:** 345880 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking Help desk representative to join our team in Guadalajara, Jalisco, Mexico. **Helpdesk Associate - Full Time** + Requirements: + Availability to work 45 hours per week + Interest in working any shift + Advanced English + Looking to work in IT Environment + 6 months of experience in Customer Service + We Offer: + Competitive salary + Grocery Tickets - 12% of base salary + 30 days of Christmas bonus + 12 days of vacations + 50% Vacation bonus + Savings Funds + 5 personal days per year + Medical insurance (You and your family) + Life insurance + Dental Insurance + Discounts with selected Optics + Opportunity to grow in the company + Activities + General L1 support for hardware and MS Office packages + Advance technical support for in-house applications and developments + Answer technical support calls providing and escalating to other support groups + Provide support based on email generated requests or reports + Document troubleshooting steps and detailed description of the customer incidents and requests + Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures \#LI-LATAM **About NTT DATA Services** NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. _NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law._