Req ID: 342659

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco. Mexico.

NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. 
Location: Guadalajara, Jalisco. Mexico. 
 
Helpdesk Associate - Full Time 

 

Requirements: 

Availability to work 45 hours per week 

Interest in working any shift 

Advanced English 

Looking to work in IT Environment 

6 months of experience in Customer Service 
 

We Offer: 

Competitive salary 

Grocery Tickets - 12% of base salary 

30 days of Christmas bonus 

12 days of vacations 

50% Vacation bonus 

Savings Funds 

5 personal days per year 

Medical insurance (You and your family) 

Life insurance 

Dental Insurance 

Discounts with selected Optics 

Opportunity to grow in the company 
 

Activities 

General L1 support for hardware and MS Office packages 

Advance technical support for in-house applications and developments 

Answer technical support calls providing and escalating to other support groups 

Provide support based on email generated requests or reports 

Document troubleshooting steps and detailed description of the customer incidents and requests 

Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

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About NTT DATA Services

NNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.