+ NTT DATA, Inc. currently seeks a Helpdesk Associate - Part Time - to join our team in Guadalajara.Location: Guadalajara, Jalisco. Mexico. Requirements: • Advanced English • Looking to work in IT Environment • 6 months of experience in Customer Service We Offer: • Competitive salary • Grocery Tickets - 12% of base salary • 30 days of Christmas bonus • 10 days of vacations • 50% Vacation bonus • Savings Funds • 5 personal days per year • Medical insurance (You and your family) • Life insurance • Dental Insurance • Discounts with selected Optics • Opportunity to grow in the company Activities • General L1 support for hardware and MS Office packages • Advance technical support for in-house applications and developments • Answer technical support calls providing and escalating to other support groups • Provide support based on email generated requests or reports • Document troubleshooting steps and detailed description of the customer incidents and requests • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures