St. Mary’s Healthcare has been named a 2025 Times Union Top Workplace . We are the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 14 years ago. Job Requisition: REQ3715 Employment Type: Full-Time Shift: Days Hours Per Week: 40 hours Hiring range: $ 19.38-$25.20 The actual compensation for this position will be determined based on experience and other factors permitted by law. Technical Expertise Breadth and Depth + Possesses basic understanding of the principles of information technology with working knowledge in one or two technology environments. Applies technical knowledge under guidance, supervision and well-defined work direction. Adapts and learns new procedures readily. Analytical Skills + Chooses from established procedures to address work problems. Can direct people to the correct resource to get their problem resolved. Customer Service Role: + Forms productive relationships with internal customers by listening, clarifying, and responding effectively. Cooperates with and works effectively with all associates within the organization. Communications Skills + Responsible for writing fundamental documentation in a clear, concise manner, adhering to standards. Shares knowledge effectively within the work team. Able to verbally communicate clearly and professionally when providing Service Desk support over the phone and/or email. Relevant IT Experience + Typically requires 1-2 years of relevant experience and Associates Degree or equivalent. Representative Duties + Creates and Updates departmental documentation in a clear manner + Provides 1st level desktop and user support face-to-face and Service Desk phone support + Administers installed technologies, following approved processes and procedures. + Promotes technical standards + Participates in the implementation of technologies under guidance from senior staff. + Sets up, terminates and updates security access. + Must be available to work any shift within Service Desk support coverage of Monday - Friday 7am - 7pm and On-Call rotation after hours, weekends + Holidays + Field calls as a Customer Service Representative of the Service desk. + Must be able to speak, read, write and follow instructions in English.