**Desktop Support Analyst - Tech-Savvy, Customer-Focused, Future-Ready** **Be the Tech Hero Behind the Scenes.** We're looking for a proactive, people-first problem solver to join our End User Support team. If you're passionate about tech, love helping others, and thrive in a fast-paced environment, this role is your next big move. **What You’ll Do:** + Provide empathetic, personalized support to end users across Windows and macOS environments. + Troubleshoot hardware, software, and network issues using advanced tools and techniques. + Leverage remote support platforms and tools like ServiceNow, Intune, Ivanti, and MDM solutions. + Manage user accounts and policies via Active Directory and Group Policy. + Document incidents, service requests, and knowledge base updates with precision and clarity. + Analyze trends and historical data using Excel and reporting tools to drive smarter support. + Collaborate cross-functionally to improve processes and elevate the support experience. **What You Bring:** + 3+ years of hands-on experience in Level 2 desktop support or a similar role. + Strong technical chops in OS, hardware, networking, and enterprise tools. + Excellent communication and problem-solving skills. + Familiarity with ITIL methodologies and a passion for continuous improvement. + Experience with ServiceNow, Excel, and other reporting platforms. + Certifications like CompTIA A+/N+, ITIL Foundations, or LEAN IT are a big plus. **Always Learning:** + Stay ahead of the curve with emerging tech and best practices. + Identify skill gaps and create action plans for growth. + Be a champion of innovation and knowledge sharing. **Qualifications:** + High school diploma or equivalent required. + Certifications preferred: CompTIA A+, N+, ITIL Foundations, LEAN IT. **Why You’ll Love It Here:** + A culture that values curiosity, collaboration, and customer obsession. + Opportunities to grow your career in a forward-thinking tech environment. + A team that celebrates wins, learns from challenges, and supports each other. Salary Range $63,000.00 to $70,000.00