Welcome page Returning Candidate? Log back in! Desktop Support Analyst Posted Date 12 hours ago(1/26/2026 4:14 PM) Job ID 2026-12574 Location : City Quintana Location : State/Province TX Overview

We put the unity in "opportunity."

 

Opportunity Snapshot:

Compensation: $34-39/hour DOELocation: Quintana, TXAssignment Duration: 12 months+Work Schedule: M-F / 40+Benefits: Comprehensive insurance with 401(k), PTO and holidays Responsibilities Utilize Jira ticketing solution to record, update and document requests and ensure that user requests are handled promptly and that users are -satisfied with resolutionsWork across multiple locations to support a wide range of usersWork with others on the Help Desk & Desktop Support team to provide backup when gaps in coverage occur, including traveling to HQ if neededProvide end-user support in-person or remotely by phone, email or remote support tools assist to resolve software and hardware based technical issues on desktops, laptops, handheld devices, printers etcMaintain expectations of support requestors around ETA, any impacts repairs may have and follow up to ensure issue resolutionEscalate issues outside area of expertise to a subject matter expert (SME) when applicableAssist in ensuring data backup and integrityHelp ensure that spare parts inventory is maintained at each Client site (HQ, plant) by complying with inventory control practices. Employ housekeeping practices to ensure that storage areas are tidy, accessible and items can be found with easeUpdate logs of disposed hardwareProvide end-user training and instruction on systems, applications, security best practices, and company/IT policies in order to maximize end-user productivityCreate, update, and maintain documentation as required and maintain Help Desk Scenarios procedures for troubleshootingAdhere to all IT policies Qualifications Plant-site experience preferredMicrosoft Certified Professional, MCITP or higherA+ CertificationExperience with network and telecommunication systems in a large enterprise environmentExperience in Active Directory, Windows Networking, and Windows operating systemsExperience in Large Scale System Software Deployment, preferably in SCCMExperience in Systems Imaging preferably in SCCMKnowledge in TCP/IP, knowledge of DNS, knowledge of MS Office, RSA Secure ID, AirWatch, Boxer, VPN, Citrix, Exchange, AD, Bitlocker, CommVault, Lansweeper, GoTo Resolve, SCCM, Jira, Confluence, Device 42, Okta, Guardicore and other similar technologies and toolsKnowledge in Microsoft Domain model, knowledge of Microsoft Office technologiesExcellent troubleshooting and analytical skillsApplication installation and troubleshooting experience in server/client applicationsKnowledge of principles and mechanics of document management systems, knowledge of Open Text Content Server end user functions specifically a plusApplication installation and troubleshooting experience in a telecommunications system and network environmentExperience in the generation of scenarios for application testingAbility to adapt to and adopt new techniques and technologiesExcellent social skills and the ability to patiently and consistently interact and communicate with people at all levels of the organization in a support and training roleEffective communicator, with excellent written, oral and presentation skillsTeam player requiring minimal supervision, with ability to draw on the expertise and knowledge of the team to deliver the best solutionsAbility to deliver results, meet commitments and agreed deadlinesExcellent time management and work prioritization skillsStrong interpersonal skills, including influencing and leadership

 

The Bergaila Way:

 

The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry. We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees. Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with. Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice.

 

Client Overview:

 

Our client is a leading LNG company headquartered in Houston, TX and places value on being accessible to colleagues at every level of the organization. This includes fostering relationships with their customers, as well as to their community involvement and environmental stewardship.

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