Job Description:
What You’ll Be Doing:
Track, record and respond to complex requests for IT technical support from Executive staff and other users. Technical support will include PC and Mac hardware & software, mobile devices and peripherals.
Experience with Microsoft Client Operating Systems
Extensive application support experience with Microsoft Office suites and Office365 Applications
Executive/C-Suite Support
o Support for all devices
o Hands-on Major Meeting Support
Level 1 AV Support for conference rooms and equipment
Assist Level 1 and 2 Desktop analysts with troubleshooting issues.
Collaborative troubleshooting of highly complex issues with 3rd level support teams.
Thoroughly document procedures and processes. Create detailed Knowledge Base articles.
Ability to effectively prioritize and execute tasks in a high-pressure environment
Actively assist with major PC related projects (rollout of a new application, hardware/software upgrades, integrations, etc.) This candidate will be a member of the IT Support team supports Arrow facilities throughout North America.
Deploy PC software fixes, patches, updates for Windows and Apple devices.
Correctly manage assets in the Arrow Asset Management System with accurate and detailed computer hardware information.
Support IT special projects, including but not limited to: office moves, data recovery, hardware and software testing, acquisition integrations, etc.
Diagnose and resolve support incidents via phone, remote control or desk-side visits.
Proficient in basic network fundamentals
Collaborates with 3rd level support to troubleshoot highly complex issues.
Proactively coordinates with other IT teams to ensure high quality IT service delivery
Function as department head during manager's absence.
What We Are Looking For:
Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.
At all times display a stellar customer service mindset and the urgency to identify and provide technical solutions.
Demonstrate an expert level ability to inspire trust by performing expert technical support with highly professional written and oral communication skills.
Proficiency in troubleshooting hardware and software issues across various operating systems (Windows, Linux, Mac OS) and familiarity with Microsoft Office and Microsoft 365 applications
Provide on-site support to Executive staff for all off-site meetings.
Demonstrate an expert level ability to maintain confidentiality.
Demonstrate an expert ability to manage multiple complex requests in order to create an effective schedule.
Must be able to physically handle and set up technology equipment. Can require lifting to 50lbs.
Work Arrangement:
Hybrid: 4 days in office/1 day work from home
What’s In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
On-site Café with Catering Option for Busy Lifestyles
24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
Bike Racks
And more!
Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process!
Annual Hiring Range/Hourly Rate:$32.40 - $39.60Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:US-CO-Denver, Colorado (Panorama Arrow Building)
Time Type:Full time
Job Category:Information TechnologyEEO Statement:
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.