Job details

Work Location

Boulder, CO, Brookfield, CT, East Wenatchee, WA, Eden Prairie, MN, Houston, TX, Mansfield, MA, Marshalltown, IA, Reno, NV, Saint Louis, MO, Sherman, TX

State / Region / Province

Colorado, Connecticut, Iowa, Massachusetts, Minnesota, Missouri, Nevada, Texas, Washington

Country

USA

Salary min

40000

Salary max

40000

Domain

Delivery

Company

ITL USA

Requisition ID

138883BR

Interest Group

Infosys Limited

Skills

Technology|Infrastructure-Contact Center|end user computing and services, site support and executive support

Job description

Job Description: Field IT

Infosys is seeking an IT Support Associate. This position is responsible for providing expert technical support and hands-on repair services for laptops and related devices. This role involves diagnosing hardware and software issues on laptops and end user devices, performing troubleshooting, repairs and upgrades and ensuring devices meet quality standards before returning them to customers. The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast-paced service environment.

Primary Skill Required

Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Detailed Description of project/Requirement Description

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.

Hardware/software troubleshooting and resolution

Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.

Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies

L1 level network troubleshooting and resolution for LAN Connectivity

Hands & feet support to Backend team for Network/Server/application issue

Working with vendor support contacts to resolve technical issues

Labelling Racks & devices

Server mounting/movement

Network & Sharing printer installation

Knowledge of Office 365 support

Coverage/compliance software installation and troubleshooting

Good communication skill

Good Knowledge of DHCP, DNS.

Maintain IT inventory, coordinate vendor support, and assist with procurement

Support Mac devices

Strictly adhere to defined Service Level Agreements (SLA’s)

Support recurring meetings, events, and after-hours activities as required

Documenting incidents, problems, and resolutions for future reference and for the knowledge base

Preferred Skills:

• Excellent problem-solving, communication, and documentation skills
• Ability to work independently and manage technical issues.
• Willingness to learn new technologies and adapt to different roles

Good to have any or more certificates such as:

CompTIA A+,

Microsoft Certified Desktop Support Technician

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

Medical/Dental/Vision/Life InsuranceLong-term/Short-term DisabilityHealth and Dependent Care Reimbursement AccountsInsurance (Accident, Critical Illness , Hospital Indemnity, Legal)401(k) plan and contributions dependent on salary levelPaid holidays plus Paid Time Off

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.