**Job Description:** + Desktop Support responsibilities: Computers, Conference Rooms, Phones, Printers, End Users, Ticketing System. + Networking knowledge: Server, Wi-fi, Phones, Printers, and hardware troubleshooting. + Provides tier 2 – 3 technical supports through Service Now ticketing system. + Provides the support and maintenance of operating systems including hardware and software. + Contributes to creating and maintaining documentation and sharing knowledge. + Ensure optimum support for end-users at all times within agreed service levels + Ensure that relevant IT documentation is maintained and up to date + Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing + Establish good working relationships with users and other sources of support and assistance + Daily tasks of working on end user tickets and participating with Company IT projects. + There will be weekend opportunity to participate and learn more on managed Lan projects. + Contracting Full Time Position that requires 40 hours a week hands on support in the office. + OT weekend project works available to learn more on Managed Lan Projects. + This is a 1-year contract and with good performance is likely long term. + Primary Location is Shakopee and per project/team backup support you may need to work in Eden Prairie or Chanhassen, MN. + 10 years’ experience within a general IT environment. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.