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he Deskside Support Specialist will work with the Manager of End User Services to drive the technical direction of the End User Experience. Also, as a member of the Deskside Support team, they will work to help keep the team resolving issues within the agreed upon service levels and to continue to root cause and prevent tickets from happening.

A Day in the Life

All on-site support activities. (User moves and adds, conference room and digital signage support, executive concierge)Point of escalation for the service desk team and acting point of contact for VendorsProblem management - root cause analysis and problem creation to drive down tickets and improve the DSS processesEstablishes and maintains a positive working relationship with all organizational departments to optimize working partnerships and communicationResponsible for End User related change control activities as well as documenting and maintaining procedures according to departmental standardsOther duties as assigned

Requirements

BA/BS in Information Systems or related field preferred2-4 years technical work experience, progressively advancing from entry level to advanced tier supportTechnical certifications preferred (CompTIA A+/Net+, ITIL V4)Knowledge of ITSM platform, ServiceNow preferredExperience with Networking, Microsoft Products (including M365/MS Office, Microsoft Teams and Microsoft Intune), and various IT systems (including a variety of WiFi-enabled devices)Knowledge of Active Directory concepts and administrationKnowledge with Cisco Video conferencing and Microsoft Teams RoomsExperience working in a structured, process-driven environmentScripting, Packaging and Deployment knowledge for applications and operating system changesExperience supporting remote usersDemonstrated problem solving ability and excellent customer service skills 1414784)_1753813581 To Apply for this Job Click Here