Job Title: Desktop Support Analyst Location: Dallas, TX 75201 Pay Rate: $25–$35/hour Duration: 12 months Target Start Date: ASAP Work Schedule: Monday–Friday, 8 AM – 5 PM, 100% on-site Job Overview: We are seeking a skilled and customer-focused Desktop Support Analyst to join a dynamic IT Operations team. This role involves providing both local and remote support to end users, managing a national ticketing queue, and contributing to IT projects. The ideal candidate is proactive, resourceful, and thrives in a collaborative, fast-paced environment. Key Responsibilities: + Deliver white-glove support for end users across Mac and Windows environments. + Provide onsite, email, and chat-based technical support. + Manage hardware/software inventory and provisioning. + Perform new hire onboarding including account setup, phone provisioning, and workstation configuration. + Support AV needs during team meetings and events. + Maintain and update documentation using tools like Zendesk or Confluence. + Ensure systems are up to date and meet SLA objectives. + Collaborate with team members to improve support processes and identify technology-driven business solutions. + Mentor junior team members and contribute to knowledge sharing. Required Qualifications: + 5+ years of experience in a desktop support role. + Strong proficiency with Windows OS and applications. + Experience with MacOS and MDM tools such as JAMF or Hexnode. + Familiarity with Google Workspace and Microsoft 365. + Working knowledge of VoIP systems (e.g., Cisco), Zoom, and video conferencing tools. + Experience with Active Directory, LDAP, and directory services. + Solid understanding of TCP/IP and wireless networking. + Proficiency with ticketing systems and IT documentation platforms. + Must be willing to submit to pre-employment background screening. Preferred Skills: + Experience in enterprise environments supporting 100+ users. + Strong customer service and communication skills. + Ability to evaluate and recommend new software and platforms. Team Structure: + Dallas: 2 IT support staff for ~200 users + Austin: 1 IT support staff for ~120 users + Chicago: 2 IT support staff for ~300–400 users + Portland: ~100 users Qualified candidates, please email me your resume and summary of qualifications at taiwright @TEKsystems.com Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Dallas,TX. Application Deadline This position is anticipated to close on Jun 10, 2025. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.