Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Desktop Tech to join our team. + Provide hands-on support for operating systems, endpoint security, software distribution, and hardware management. Utilize monitoring tools to proactively maintain the health of IT systems in lab and remote environments. + Respond to escalated incidents that require physical presence. Travel to hub and remote sites to resolve IT, network, or device issues that cannot be addressed remotely. + Execute installation and configuration tasks following established procedures and checklists. Contribute to documentation and process improvement. + Manage incidents, service requests, and changes using ServiceNow. Maintain accurate records of IT assets and activities in compliance with ITIL practices. + Participate in team, individual, and collaborative projects involving IT infrastructure, lab environments, and warehousing systems. + Deliver flexible, skill-based support for undocumented or evolving IT needs, leveraging technical expertise and problem-solving capabilities. + Minimum 5 years of IT support experience + Proficiency in supporting Windows, Linux, networking, telecom, lab equipment, and process control domains + Experience working in an ITIL-based environment + Strong communication skills (written and verbal) and ability to interact with users and management face-to-face + Certifications in ITIL, Cisco, Microsoft, or Linux + Familiarity with ServiceNow or similar ITSM platforms CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.