Kforce has a client that is seeking a hybrid Help Desk Representative, Desktop Services to join their team in Atlanta, GA. The Desktop Services Help Desk Representative applies understanding and knowledge of information systems products and services to assist internal users. Primary Responsibilities: * Identifies, investigates, and researches user questions and problems as well as recognizes, researches, isolates and resolves information systems problems * Answers incoming calls and inputs information into the ticket tracking software * Refers more complex problems to Level II Analyst