Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Provides advanced technical support to resolve end-user hardware and software issues, either remotely or on-site. Troubleshoots, diagnoses, and implements IT solutions for proper functioning.

Scripting and Automation: Uses languages like PowerShell or Bash to automate routine tasks and enhance troubleshooting efficiency.

Security Best Practices: Applies cybersecurity measures to protect desktop environments from threats.

Cloud Services: Supports cloud applications like Office 365, AWS, or Google Workspace.

Active Directory Management: Manages user accounts and permissions in Active Directory (AD).

User Support: Provide advice, training, and assistance to users to resolve complex queries and ensure the applications/website capabilities are well understood by the business.

Data Management: Help others get the most out of data management systems by providing support and advice.

Client & Customer Management (Internal): Help senior colleagues manage internal client and customer relationships by using relevant sales or client systems.

Administration: Produce, update, and provide best practice support on complex Microsoft documents, databases, and other departmental systems, advising colleagues as needed and using expertise to help improve processes.

Faults Diagnosis and Correction: Provide fault isolation and resolution to limit and address issues promptly.

Documentation and Backup: Draft and maintain basic technical and/or user documentation to a high standard and create backup files to ensure instant recovery if problems occur.

Knowledge Management System: Help others get the most out of knowledge management systems by offering support and advice. 

Operational Compliance: Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate. 

Work Scheduling and Allocation: Design owns monthly schedule and, if necessary, assign work to others to speed up office workflow and ensure high-priority tasks get done.

Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education & Certifications:

National Diploma or Degree in Information Technology or equivalent.

Microsoft certifications (e.g., MCSA, MS-900, MD-102) are advantageous.

ITIL Foundation certification preferred.

Experience:

2–4 years of experience in a desktop support or EUC role.

Hands-on experience with Windows 10/11, Office 365, Active Directory, and SCCM or Intune.

Familiarity with endpoint security, VPNs, and remote access tools.

Skills

Computer Literacy, Database Administration, Database Management Systems (DBMS), Database Queries, Data Controls, Document Management, Executing Plans, Expertise Management System, Knowledge Management, Metadata Management, Object-Oriented Database Management System (OODBMS), Office Systems, Oral Communications, Policies & Procedures, Test Case Management

Competencies

CollaboratesCommunicates EffectivelyDecision QualityEnsures AccountabilityManages ComplexityOptimizes Work ProcessesPlans and AlignsTech Savvy

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

11 August 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!