Overview The Desktop and Client Support Technician is responsible for providing technical hardware and software problem resolution to all end user computer, peripheral equipment, and Audio Visual (AV) hardware to ensure operational excellence across all WakeMed locations. Provides technical support by performing installation, diagnostics, repair and preventative maintenance of all client computing hardware, software, peripherals and AV communication equipment. Supports all IT hardware including, but not limited to workstations, laptops, printers, iPads, iPhones, Android phones, and tablets. Maintains print queues for both clinical and business users. Performs hard drive encryption and degauss surplus hard drives. Interacts with other Tier 1 and 2 technical support staff to restore service and/or identify core problems. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE Licensure Network Technology Preferred Education High School Diploma or Equivalent Required Associate's Degree Information Technology Preferred Associate's Degree Computer Science Preferred Experience 2 Years Information Technology - Information Services Required 2 Years Large-scale User Environment Required 2 Years Healthcare - Multi-Hospital System Preferred