**Deskside Support Engineer - Fluent in Dutch** What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, innovative, and successful. This is your chance to be part of the success story: we are looking for a Deskside Support Engineer to join our Infrastructure Services Team. **About Cognizant Infrastructure Services** Today’s customers want seamless, intuitive, and personalized experiences while they’re using products and services. The digital era is forcing companies like yours to transform through technology to stay relevant. Your business must be always on and your infrastructure must predict change before it happens, to act fast and put a smile on the faces of users. Cognizant is helping you prepare for the digital era, with infrastructure services that are transforming the face of enterprises. We can help your business maximize the potential of automation and a software-defined data center (SDDC), by delivering services through a business-aligned Catalog model. More information? Please visit https://www.cognizant.com/cognizant-digital-systems-technology/infrastructure-services **About the role** Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling. **Responsibility:** + Provide Break-Fix and end user support activities as required. + Installing, configuring & troubleshooting hardware and software components for windows workstations to ensure usability by end users + Should have practitioner level knowledge in SCCM 2012 and O365 + Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices. + Perform data collection/preservation activities as they relate to migrations and/or eDiscovery. + Provide smart Hands and Feet support for Technology team on demand + Rack and Stack Support for commissioning/decommissioning infra devices to be provided. + Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room. + Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center + Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity. + Co-ordination for cable patching with Vendors or enable on demand. + Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site + Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management + Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates **What do you bring?** + 1-3 years of experience in desk-side support services or any related field. + Strong Analytic/Troubleshooting Skills along with Communication Skills. + Strong understanding of MS Windows Operating Systems, working experience of MS Office and basic business application. + Basic knowledge of networks, telecom, and compute/storage. + Advanced knowledge of MacOS & iOS, MacOS imaging & end-point deployment environment & administration. + Experience in supporting overall manufacturing / lab IT systems and IT devices + Familiarity with manufacturing, lab or distribution center IT equipment + Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc.. + Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident + Good communication in English and Dutch is mandatory. + This position is 100% office-based (5 days per week on-site at Amersfoort) and requires flexibility to travel between Amersfoort and Nijmegen offices. **Nice to have:** + Advanced communications skills to work with multiple teams and/or OEMs on high priority issues + Knowledge / Understanding of GMP and GxP + Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment **What we offer** + A competitive salary based on your qualities and experience. + Access to Udemy, Cognizant Academy digital libraries for your continuous learning. + NS business card to cover your commute expenses. + 25 days of paid holiday per year. + A laptop and a smartphone. + A pension scheme. + Organization driven by technology – we have a tremendous technology backbone. + Open, ‘can do’ team spirit and international environment that encourages making your ideas reality! **Description of the Recruitment Process:** + Send your application via our Cognizant career website or apply via the apply button here on LinkedIn + Conversation with the recruiter + First technical interview + Business interview + Offer Studies show that women and underrepresented groups tend to apply for jobs only when they fulfil 100% of the requirements. If this sounds like you, we would like to encourage you to reconsider and apply. The requirements listed above are guidelines and we welcome applications from candidates who may not meet all of them but are keen to develop their skills. We look forward to receiving your application. **Diversity And Inclusion At Cognizant** At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”. For more information, see https://careers.cognizant.com/global/en/diversity-and-inclusion Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.