**Req ID:** 351984 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Deskside Support Engineer to join our team in Bangkok, Krung Thep Maha Nakhon Bangkok (TH-10), Thailand (TH). **_Responsibilities_** + _Provide support on IT request and break-fix to NTT customer’s employees in person and through phone calls, chats and emails._ + _Provision new users with hardware, software, and account setup._ + _Provide onsite and remote support for multiple locations._ + _Troubleshoot and resolve a variety of technical problems including networking._ + _Provide technical support for mobile device issues using ABM and Samsung KNOX, including setup, configuration, connectivity, and application troubleshooting._ + _Respond quickly to cyber, malware alerts and location outages._ + _Utilize remote support tools to diagnose and resolve desktop issues efficiently, regardless of user location._ + _Proficiency with Windows and Mac operating systems, common desktop applications, and basic networking knowledge._ + _Set up, configure, and troubleshoot AV equipment for meetings, presentations, and events._ + _Provide on-site and offsite technical support during events to ensure smooth operation of all AV equipment and systems._ + _Perform regular maintenance and testing of AV equipment to ensure reliability and optimal performance._ + _Work closely with event organizers to understand technical requirements and ensure all AV needs are met._ + _Provide excellent customer service, maintaining a positive and professional demeanour while addressing user concerns and requests._ + _Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users._ + _Strong customer service orientation, with a commitment to resolving user issues promptly and professionally._ + _Provide hands-on support for networking devices and facilitating network upgrades._ + _Manage IT Rooms e.g. alerts etc_ + _Support IT maintenance including power shutdown & DR._ + _Collaborate with internal and external parties to manage and resolve escalations efficiently, ensuring prompt and effective desktop support solutions._ + _Ability to work collaboratively in a team environment and manage multiple tasks simultaneously._ + _Leverage Office 365 tools internally to boost engagement and efficiency within the support team._ + _Provide efficient desktop support across multiple locations, ensuring seamless remote assistance and issue resolution._ + _Consistently meet and exceed key performance indicators (KPIs) to ensure high-quality desktop support and service delivery._ + _Assist in desktop support projects, ensuring timely completion and alignment with organizational goals and objectives._ _Ticket Management_ + _Efficiently manage and resolve support tickets, analyse trends to identify recurring issues, and implement solutions to enhance overall service quality._ + _Ensure all tickets are resolved within the SLA._ + _Adhere to the ticketing process._ _Escalation Management_ + _Ensure that issues are call out on time using the correct channel._ + _Escalate and work with third level support/ third party vendor on resolution of problem when necessary to ensure end to end resolution within the agreed response time._ + _Adhere to the escalation process._ _Inventory Management_ + _Manage the inventory, deployment, and maintenance of desktop assets, ensuring accurate record-keeping and regular stock checks._ + _Ensure accurate record-keeping and oversee the entire asset lifecycle, from procurement to disposal, to ensure cost-effective and efficient management._ _Process & Policies_ + _Ensure adherence to and enforcement of IT processes and policies for consistent and reliable service delivery._ _Languages_ _Must be able to speak,write and read Thai and English (Business Level)_ **About NTT DATA** NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . **_NTT DATA endeavors to make_** **_https://us.nttdata.com_** **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_https://us.nttdata.com/en/contact-us_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) ._**