Req ID: 337818
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Deskside Support Engineer to join our team in Moriyama, Shiga (JP-25), Japan (JP).
Responsibilities:
•Setup and maintenance of desktops, laptops, phones, printers, peripherals, and mobile devices. Windows and Apple platforms.
•Escalate and work with third level support/ third party vendor on resolution of problem when necessary •Maintain Data Center environmental and monitoring equipment.
•Support for a wide range of IT equipment, software and conference room systems. (VIP Meetings) -Video conferencing, and other issues that are related to their business.
•Support remotely if necessary (Bomgar) –including non-local venues as required
•Maintain hardware inventory at assigned locations
•Provision new users with hardware, software and account setup
•Provide both remote and onsite support for multiple locations
•Troubleshoot and resolve a variety of technical problems
•Respond quickly to malware alerts and location outages
•Assist with network connectivity issues
•Provide great communication and customer service to company employees, in person and through phone calls and emails
•Work on assigned tasks and projects, including hardware and software rollouts
•Work with hardware/software vendors when required
•Give training when needed to help facilitate users requests and in the implementation of company projects
•Provides VPN support including end-user setup and problem
•Work closely with other support teams(client support team, application support team, server support team)
•Develop and document IT operational processes
•IT related Associate Degree or Equivalent required
•IT related Bachelor Degree preferred
•ITIL knowledge and certification preferred
•5 years or above of related experience
•Working knowledge of:
✓Microsoft Desktop and Server
✓Active Directory, DNS, and GPO’s
✓Mac OS
✓Network and Information Security best practices
✓Systems development and documentation standards
✓local and wide area networks(LAN/WAN), Internet, VoIP and data communications
✓software packages, software utilities, patches, firmware updates and computer BIOS
✓proper records maintenance
✓root cause analysis and providing viable solutions
✓VIP Support.
✓Audio Visual and Video Conferencing devices
•Positive attitude/ Coachable / Diligent / Hard-working
•Communicate effectively in English -orally and in writing
JLPT N1 Japanese for non-native candidates
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
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