Top Skills' Details 1. Prior leadership experience leading and managing people, conducting performance reviews, feedback/coaching sessions. Onsite and Remote users ** Doesn't have to hold a lead title but needs to show that experience. (Team size will be 12) 2. Hands on experience imaging devices, familiar with SCCM, and Active Directory, being escalation point for team 3. Must have Associate's Degree per HR Description The Desk Side Supervisor position will be responsible for the daily management of the Desk Side Operations support group that provides end user hardware support services to our clinicians and associates. Supported technologies include, but are not limited to; desktop computers, laptops, printers, desktop peripherals, desktop software, and serve as back up for multimedia technologies including conference support. This position will be responsible for identifying, planning, and executing Desk Side related projects as well as ensuring the delivery of end user technology that meets the needs of the department. Along with the daily management of the team and managing tasks, this position will be expected to provide input for performance evaluation of the team including instituting disciplinary action as necessary. The supervisor is responsible for daily task scheduling, managing the state of the ticket queue and assigning tickets to staff. In addition, the supervisor is responsible for managing vacations, time keeping and coordinating the on-call rotation schedule. The supervisor will also manage day to day escalations, customer communications, discussing customer needs and providing suggestions to help facilitate workflows. The position is in Orlando with direct reports located in Orlando, Jacksonville and Pensacola This role reports to the Manager of the Desk Side team. Provide supervision of daily Desk Side team activities including monitoring individual work queues, assigning work and providing status updates, prioritization of tasks and coordination of resources, learning, understanding, and enforcing policy, maintaining SOP (Standard Operating Procedures) and reliable method documents. Ensure the daily work queue is efficiently managed to meet SLA, expected by dates, minimizing, and evaluating breached and pended tickets. Monitor staff tasks and efficiency. Manage lifecycle of IT hardware assets including laptops, desktops, monitors, peripherals, and mobile devices. Maintain an adequate spare parts inventory of hardware and supplies, ensuring Continuous Improvement methodology is used in daily management of par levels. Coordinates with the Manager of Desk Side to ensure that equipment is ordered and received in a timely manner to prevent impact to daily operations and project timelines. Equipment is tracked in the asset management process. Establishes, modifies and maintains a hot swap equipment area and always ensures availability to meet business needs. Conduct rounding sessions with each associate on a regular basis. Provide regular performance updates, coaching with active feedback of current staff performance and correction/recommendations to maintain metrics. Manages support plan for Satellite PC Road Technicians to ensure regular visits and support provided to the Satellite Clinic facilities. Ensure the weekly huddle and visibility board are current and updated with escalated issues. Accurately document instances of hardware failure, repair, and removal. Escalate to management as required. Create and maintain technical support documentation and knowledge base articles in ServiceNow. Job Requirements Bachelor's Degree required. Minimum of 3-5 years experience required. Excellent team and interpersonal skills. Exceptional customer and communication skills. Excellent judgement and strong organizational skills. Ability to generate trust and build alliances with co-workers. Decision making abilities that fall within in the Nemours standards. Able to work with a minimum of supervision. - Deskside supervisor: looking for some leadership experience. Balance brain - good with people, organized, technical as well. - Deskside work in past, processes. Plus in healthcare - Preferred to have direct reports, performance reviews, coaching - 17 across Florida, could travel to Jax and Pensacola. - 5 days a week on site - 8 - 5 PM - Imaging PCS, deployment of hardware, SCCM, ServiceNow, Active Directory - Working supervisor; taking some technical pieces, helping to coach and give feedback - Taking off escalation; last minute requests. - Mid-size organization, not concerned on smaller organization Skills Support, Desktop, Troubleshooting, Management skills Top Skills Details Support,Desktop,Troubleshooting,Management skills Additional Skills & Qualifications o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: § Medical, dental & vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available § Life Insurance (Voluntary Life & AD&D for the employee and dependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave) Experience Level Expert Level Job Type & Location This is a Permanent position based out of Orlando, FL. Pay and Benefits The pay range for this position is $65000.00 - $80000.00/yr. Full Benefits offered, can share benefits information Workplace Type This is a fully onsite position in Orlando,FL. Application Deadline This position is anticipated to close on Dec 8, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.