**Company Overview:** **Req ID: 335253** NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Deskside Services Technician to join our team in Dorval, Quebec (CA-QC), Canada (CA). **Job Description:** The Deskside Services Technician will provide support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, and maintaining all desktop equipment, printers, software applications and mobile devices to ensure optimal performance. Support will be performed in person (on-site users) or via telephone/remote control (off-site users). Individuals here have a well-rounded knowledge of the policies and procedures for their work area. • Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine. • They may make policy recommendations to their managers and be an escalation point for less experienced team members. • Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers. • May respond to calls after normal business hours per leader instructions. • Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers. • Identifies potential issues that could adversely impact end user experience and takes corrective action. **Required Skills** • Typically requires 2+ years relevant experience. • High School Diploma or equivalent. • Undergraduate degree or some college coursework preferred. • Strong knowledge of Windows operating system environment. • Solid client service skills. • A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required. • Ability to physically perform general office requirements. • Must be able to perform essential responsibilities with or without reasonable accommodations. + • Must have reliable personal transportation (Automobile) + Fluency in French is a plus but English is a must. **NTT DATA s'efforce d'embaucher des personnes exceptionnelles, innovantes et passionnées qui souhaitent évoluer avec nous. Si vous souhaitez faire partie d'une organisation inclusive, adaptable et tournée vers l'avenir, postulez dès maintenant.** Nous recherchons actuellement un(e) **Technicien(ne) des services de proximité** pour rejoindre notre équipe à **Dorval, Québec (CA-QC), Canada (CA).** **Description du poste :** Le/la technicien(ne) des services de proximité assurera le support et la maintenance dans l'environnement informatique de bureau de l'organisation. Cela inclut l'installation, le diagnostic et la maintenance de tout l'équipement de bureau, des imprimantes, des applications logicielles et des appareils mobiles afin de garantir des performances optimales. Le support sera fourni en personne (utilisateurs sur site) ou par téléphone/contrôle à distance (utilisateurs hors site). Les personnes à ce poste possèdent une connaissance approfondie des politiques et procédures de leur domaine de travail. + Leur travail peut nécessiter de la discrétion et un jugement indépendant pour des questions non routinières. Cependant, l'activité principale reste généralement routinière. + Elles peuvent faire des recommandations politiques à leurs gestionnaires et servir de point d'escalade pour les membres de l'équipe moins expérimentés. + Effectue des dépannages de base, le remplacement de pièces, des mises à niveau de systèmes, le déploiement et la réparation sur les ordinateurs de bureau / portables / imprimantes. + Peut répondre aux appels en dehors des heures normales de travail selon les instructions du responsable. + Identifie les problèmes potentiels pouvant nuire à l'expérience utilisateur et prend des mesures correctives. + Expérience pertinente de 2 à 4 ans généralement requise. + Diplôme d'études secondaires ou équivalent. + Diplôme universitaire ou certains cours collégiaux préférés. + Solide connaissance de l'environnement du système d'exploitation Windows. + Compétences solides en service client. + Certification A+ ou compétences équivalentes requises ; des certifications supplémentaires pour diverses plateformes matérielles peuvent être nécessaires. + Capacité à effectuer physiquement les tâches générales de bureau. + Doit être capable d'assumer les responsabilités essentielles avec ou sans aménagements raisonnables. + Déplacements importants, y compris des voyages nationaux ou internationaux avec nuitée, peuvent être requis. + Doit disposer d'un moyen de transport personnel fiable (automobile). **Exigé – Bilingue – Français (optionnel) / Anglais (OBLIGATOIRE)** About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.