Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities Leads other NF2 Desk Clerk to perform a variety of guest service duties while assisting and monitoring the operation of a lodging activity within Inns of the Corps. Serve as the point of contact for all Marine and Guest questions, concerns, and needs while staying at the IOTC. May perform guest room inspections and prepare deficiency reports. Responsible for performing a full range of services such taking reservations in person and on the phone, following up on delinquent payments, making refunds and adjustments, scheduling housekeeping services and any other customer service related duties or transactions. May assign rooms, issue keys, calculate and post charges to guest accounts, collect guest payments, complete administration/clerical duties as assigned or needed, maintain front desk and work order logs and/or computerized log apps, as well as operate the front desk. Will be required to assist in conducting the inventory of property and reconciliation of inventory records. Assist Guest Services Manager by leading and directing subordinates, answering questions, passing on instructions, resolving problems which arise, training new employees and ensuring smooth flow of operations. May assist and relieve Guest Services Managers during scheduled leave or other absence. Assists Guest Services Managers with schedule and schedule conflicts for a 24 hour/365 day a year operation. Complies all group billeting folios for billing. Inspects quarters for adequate habitability. Conducts review and validation of records for inventory and occupancy data. Administer guest services such as assisting with beverage sales, and information distribution. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications BASIC REQUIREMENTS: 1. Must be at least 20 years old AND have graduated from high school or been awarded a certificate equivalent to graduating from high school. (Valid documentation will be required upon hire.) 2. Knowledge of basic cash handling techniques. Must complete Cash Handling Training Course before handling funds and Refresher Course once per year. 3. Must be able to accommodate a flexible work schedule including nights, holidays, weekends, and stand Typhoon Duty. 4. Ability to obtain a SOFA driver's license is required. QUALIFICATION REQUIREMENTS: 1. At least one year of experience in a hotel or hospitality environment or in progressively responsible office, customer service or other work which indicates the abilities to acquire the knowledge and skill to perform the duties of the job. 2. This is a white-collar position where occasional lifting up to 20 lbs. may be required. 3. Possess ability to clearly communicate general and specific instructions, both orally and in writing. Must be able to read and understand directions on product labels and printed instructions. Knowledgeable in safe working habits, conditions, and environment. Ability to use various industrial-type equipment, to include performing minor maintenance on equipment. Supervisory experience is preferred. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Please include MONTH/YEAR and HOURS per week for all previous work experience listed on the resume. If there is no indication of time in position, we will credit the minimum. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.