**Introduction** At IBM, work is more than just a job—it’s a calling: to build, design, code, consult, collaborate, push boundaries, and solve the world’s toughest challenges. We’re looking for a UX Designer who is passionate about crafting impactful, user-centered experiences across mobile and web platforms, with a focus on the financial services and high-tech industries. In this role, you will take ownership of end-to-end UX design initiatives—from conducting user research and developing wireframes to building prototypes and collaborating with cross-functional teams. You will play a key role in delivering transformative digital solutions that seamlessly integrate business objectives, user needs, and emerging technologies, including AI. Your work will directly contribute to designing products and services that drive business success and create value for our clients and their customers. If you’re eager to learn from others, share your ideas, and contribute to projects that make a real difference, we’d love to connect with you. **Your role and responsibilities** 1. User Research & Analysis * Conduct user interviews, surveys, and usability tests to understand user behaviors and needs. * Analyze research findings to create user personas, journey maps, and insights. * Gather and evaluate user requirements in collaboration with Business Analysts, System Analysts, and Clients. 2. Information Architecture & Wireframing * Define the information architecture for digital platforms to ensure logical navigation and ease of use. * Create low- to high-fidelity wireframes and user flows to effectively communicate design concepts. 3. Prototyping & Interaction Design * Develop interactive prototypes for user testing and stakeholder presentations. * Design intuitive and engaging user interfaces that align with client brands and enhance user satisfaction. 4. User Testing & Validation * Conduct usability testing and iterate designs based on feedback. * Collaborate with stakeholders to refine concepts and ensure technical feasibility. 5. Cross-Functional Collaboration * Work closely with project managers, system analysts, and developers to implement and enhance designs. * Communicate design concepts and rationale clearly to business stakeholders. 6. Continuous Learning * Stay current with emerging design trends, tools, and best practices. * Advocate for user-centered design principles within the team and across projects. **Required technical and professional expertise** * 5 - 8 years of experience in UX design for mobile and web platforms. * Proficiency in design tools like Figma, Protopie and Adobe Creative Cloud. * A portfolio demonstrating a strong understanding of user-centered design principles and practices. * Experience with user research methodologies and usability testing. * Experience working in a client-facing environment with strong communication and presentation skills. * Ability to collaborate effectively with cross-functional teams. * Mandarin proficiency. Good command of English. **Preferred technical and professional experience** * Familiarity with Design Thinking workshop techniques and experience facilitating diverse groups to achieve desired outcomes. * Basic understanding of HTML, CSS, or front-end development is a plus. * Experience in the financial services or Fin-Tech industry is a plus. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.