**Description** **Introduction** Do you have the career opportunities as a Design Operations Analyst you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare. **Benefits** HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) **_Note: Eligibility for benefits may vary by location._** Our teams are a committed, caring group of colleagues. Do you want to work as a Design Operations Analyst where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! **Job Summary** The Design Operations Analyst is a key enabler of innovation and execution within the design organization. This role empowers designers to focus on high-impact, strategic work by reducing friction, establishing process clarity, and improving operational efficiency. Acting as a central connector across Design, Process Engineering, Product, and Engineering teams, the specialist ensures seamless collaboration and alignment. From managing tools and workflows to driving process governance and scaling best practices, this position plays a pivotal role in elevating design quality and accelerating delivery across cross-functional initiatives. **Major Responsibilities:** + Maintain the design backlog and communicate updates across pods and cross-functional partners to ensure visibility, prioritization, and alignment. + Plan and facilitate design rituals such as critiques, reviews, and planning sessions. Collect, organize, and maintain feedback in a centralized source of truth. + Partner with Process Engineering to coordinate field visits and research efforts—handling logistics, stakeholder engagement, and workshop documentation. + Develop and maintain evolving personas and journey maps, ensuring they stay integrated into the Azure DevOps (ADO) process and product lifecycle. + Assist with recruiting by managing design challenge tasks, candidate tracking, and vendor/contract coordination to streamline onboarding and evaluation. + Ensure tools, templates, and workflows are standardized across the org to create a consistent experience for both the team and cross-functional partners. + Create and manage dashboards and metrics (e.g., design velocity, UX KPIs, OKRs) to communicate design’s value and effectiveness. + Lead sync meetings across Product, Design, and Engineering—setting agendas, tracking decisions, and ensuring accountability and follow-through. + Document and evolve internal design workflows to scale institutional knowledge, reduce onboarding friction, and support cross-team clarity. + Partner with the Innovation Hub to manage logistics for research and testing—handling participant recruiting, scheduling, incentive tracking, and compliance with legal and privacy standards. **Education & Experience:** + 3-5+ years of experience in digital operations, program management, or UX coordination. + Strong organizational, communication, and stakeholder management skills. + Familiarity with tools such as FigJam board, Azure DevOps, Jira, Confluence, and Miro. + Background in UX, human-centered design, or related disciplines is a plus. + This job may require up to 25% travel. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Design Operations Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!** We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.