What you’ll be doing:

Our Deputy Store Managers are there to lead our large, complex shops alongside our Store Managers and to deputise in their absence. With the Store Manager they’re accountable for the success of a store and in their absence ensure we deliver on our purpose to make good food, joyful, accessible and affordable for everyone, every day. They’re visible leaders who focus on the in-store operation, steering the leadership team to solve issues, drive performance and create exciting shopping experiences for our customers. Our operations are made up of hundreds of colleagues and a management team who our Deputies lead in their Store Managers absence to ensure we provide brilliant service standards and deliver on our commitments to our customers. It’s a job with a lot of responsibility but also one that can be highly rewarding.

What makes a brilliant Deputy Store Manager:

Our best Deputy Store Managers are focussed on our customers and our operations. Ensuring they deliver brilliant customer experiences and are constantly striving to improve the customer journey. Significant experience leading an operation with accountabilities for delivering customer, financial and organisational outcomes. A leader who role models excellent service and business values through teams of managers and colleagues. Uses data and insight to inform longer term planning, improve performance or customer experience and/or KPI’s. Experience managing ER cases including dismissals, confident in understanding and interpreting HR policies. Can lead change, delivering engagement on purpose whilst managing team wellbeing.