YOUR ROLE IN THE TEAM?

As the Deputy Manager, you will be fully accountable for the shop and the team in the absence 
of the Shop Manager. You will take on full management responsibility for operating and running 
a successful shop, while managing the team effectively. You will create a fun and enjoyable 
environment for all our customers and ensure every Paddy Power customer has a memorable 
experience! You and the team will be the face of the company in this fast-paced role, whilst 
dealing with many exciting everyday tasks!
We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever 
evolving Online presence! Ideally, we want people who will embrace technology as they will 
flourish in Paddy Power, combining their ability to promote our online products and services 
within our shops and still provide an epic customer journey.
Join Paddy Power on our exciting journey! We offer amazing opportunities to aspiring managers 
with the ability to fast-track their careers once you are passionate about motivating and driving 
teams. Are you driven, innovative, curious and have a vibrant personality? If so, Paddy Power is 
the place for you!

HOW WE DO IT?

We want people who will stay customer focused by building strong and lasting 
relationships; creating a fun environment which punters love and repeatedly come back to. This will 
include educating and guiding your team to be able to deliver excellent customer service both face 
to face and over the phone, while cross-selling retail and online products and services along the way.
Other duties will include:

Lead from the front by running the shop in the absence of the Shop Manager

Stay customer focused by gathering customer feedback and comments and building strong 

and lasting relationships with customers in shop and over the telephone

•Stay focused on results by using your shop KPIs to identify and take opportunities with 

energy and drive, supporting the Shop Manager to create the best betting shop environment 
out there

Play by the rules by making sure the shop complies with Social Responsibility commitments 

and all shop operational procedures, including cash management procedures

Be a clear communicator by actively encouraging your colleagues to share ideas on how 

things can be done better, quicker and easier

Leading by example and drive your team to keep and maintain shop presentation standards

Are you a team player that can provide clear guidance and feedback? Do you love to get your 
team working to a high standard together? Because we're all about working together to get the 
job done!
Are you adaptable to different situations? Do you remain curious and wish to constantly 
develop? Paddy Power can guide you along the way whilst continuously enabling you to map 
your journey with this exciting brand. But it's your dedication and loyalty that matters most