Duties and Responsibilities:

Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc. Work Order and ticket handling. Maintain queues, communicate, fulfill. Cycle counts of Depot inventory (devices and peripherals) Pack and ship devices and kits (devices + peripherals) to end users; involves lifting and moving PCs, large monitors, etc. Troubleshoot software or hardware issues. Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements. Manage and track devices sent to 3rd parties for repair. Order parts as needed, both under warranty from Dell and other Vendors and out of warranty using ADT’s procurement system. Ensure compliance with established standards, policies, and configuration guidelines. Maintain a comprehensive repository for documentation and update as needed. PC and Apple Mac set up and support experience. iPad and Tablet setup, OS updates, and wiping of the device. Manage cellular activations of mobility assets (request activations, reassignments, cancelations).

Skills:

SCCM OSD, Imaging, or similar desktop imaging technology. Troubleshoot and diagnose device issues for laptops, desktops, and tablets. Active Directory experience. Problem solving and troubleshooting abilities Excellent communication, documentation, and written skills Experience with XenMobile or other Mobile management software a plus. Experience using Office 365 suite

Requirements:

Education: Preferred but not required two (2) year degree or equivalent experience A+ certification or equivalent work experience in Depot/Workstation support