This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

The Role 

At Baxter Healthcare, our focus is on providing remarkable service and support to our customers across the ANZ region. As a Depot Engineer, you will have a pivotal role in ensuring the flawless installation, maintenance, and repair of our state-of-the-art equipment. This role presents an outstanding opportunity to collaborate with a motivated team dedicated to delivering top-tier healthcare solutions. If you thrive in a dynamic atmosphere and are enthusiastic about making a difference, this position is well-suited for you! 

This role will be based at our Service Centre based in Orchard Hills, NSW.  

Responsibilities

Order and maintain appropriate levels and types of spare parts 

Help with quotations for installation, maintenance, and service repair works to ensure business strategy is accomplished in all activities 

Install, maintain, and service all equipment, both Baxter and otherwise, in the Service Centre or at installation sites. This includes disciplined planning, preparation, and execution of work 

Supervise every stage of the Service Delivery process, ensuring timely acknowledgement, attendance, and resolution of dispatched cases in adherence to quality documentation standard 

Verify the functionality of all test and measurement tools and ensure that calibration timelines adhere to global and local benchmarks 

Maintain accurate machine details and service activities through database upkeep and communication with Technical Service administration support 

Complete all designated internal product and company training as required, including Technical Newsletter, Service Bulletin, and Senior Technical Service Engineer communications 

Provide first-level phone and on-site technical support and troubleshooting for equipment to ensure efficient uptime 

Seek help from relevant Technical Service team members to handle critical issues and achieve timely and accurate resolution of customer problems 

Ensure customer satisfaction in all aspects of your responsibilities, with appropriate action and follow-up to address any blocking issues and maintain clear communication on all service cases 

Actively engage in your assigned region to guarantee achievement of all agreed-upon benchmarks and contractual obligations 

Collaborate with internal collaborators like commercial sales and marketing employees to foster teamwork and reach business objectives. 

Key Requirements 

Tertiary qualification in Electrical/Electronic/Mechanical or related fields 

Current Driver's licence 

Minimum of 1 – 3 years’ relevant experience in customer premises and/or hospital environments 

Proficiency in MS Office Suite 

Outstanding organization and time management skills with the ability to follow tasks through to completion 

Ability to work autonomously and as part of a team to drive key results and foster a collaborative work environment 

Proven strong focus with a passion for delivering high level customer service.  

Why Baxter? 

At Baxter ANZ, we are focused on being a Best Place to Work where our people can be their authentic self, feel valued and respected. We are committed to a culture where all employees can collaborate and work together effectively. Relationships are a key component in how we operate in Baxter and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new ideas and perspectives. Baxter is an organisation that makes inclusion and diversity a priority and that seeks to promote and improve gender equality in the workplace. 

Baxter is proud to be recognized as an Inclusive Employer by the Diversity Council of Australia. We are also committed to delivering support structures for working families; stronger actions to address pay inequalities; and strategic recruitment and promotion practices that help to encourage the full participation of all people at work. 

Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law. Baxter encourages applicants of all ages. 

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.