At Trane TechnologiesTM (https://www.tranetechnologies.com/en/index.html) and through our businesses including Trane® (https://www.trane.com/index.html) and Thermo King® (https://www.thermoking.com/na/en.html) , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. **What’s in it for you:** A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Across our brands—including BrainBox AI, Nuvolo, Thermo King, Trane, and more—our teams combine deep technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. We invest in tomorrow’s possibilities—and in our people—by providing ongoing learning, mentorship, and opportunities to work with industry-leading technology. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world. **Thrive at work and at home:** + Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! + Family building benefits include fertility coverage and adoption/surrogacy assistance. + 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. + Paid time off, including in support of volunteer and parental leave needs. + Educational and training opportunities through company programs along with tuition assistance and student debt support. + Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) ! **Where is the work:** Virtual: This is a Remote position.  **What you will do:** **   ** General: Provide remote EMS solutions support, operational training, system operational changes. and log all calls in the Maintenance Database. • Direct the remote commissioning process and verify the proper operation of all EMS related functions. • Create customer specific programs and web pages for new system deployments. • Promptly escalate customer inquiries and issues that cannot be immediately solved. • Assist in installer troubleshooting issues via telephone or email. • Provide a timely weekly report of activities and agreed KPI’s (Key Performance Indicators). • Provide background information and technical support to Sales Team and Solutions Engineering. • Develop / Modify documentation for best practice use of ABB/Cylon and customer specific systems. • Analysis and feedback of user issues regarding new features, product development, operational issues, installation challenges and system integration. • Ad hoc department support requirements as they arise. Quality: Log, thoroughly, all appropriate customer related issues and requests in the specified Maintenance Database. • Thoroughly document all customer inquiries and corrective actions in the Maintenance Database to provide a complete history and resolutions tracking story. • Use existing tools and documentation to minimize EMS related issues for customer solutions. • Strict adherence to existing established procedures for the use of the maintenance database, issue documentation, issue escalation, issue resolution and site deployments. Personal: Help support environment of continuous improvement. • Be positive and be willing collaborate in proactively finding solutions to problems. • Be flexible to support customers and the support team outside normal working hours. • Support a rotating On-Call Schedule to maintain a 24x7 Deployment and Tech Support Call center.  **What you will bring:** ** ** • Educational qualification in Electronics Engineering / Electrical Engineering / Mech Engineering or equivalent with minimum 5 Years’ of experience in designing, installing and troubleshooting electrical and electronic building systems. • Ability to work on their own initiative- self-starter and to be an active part of the team. • Strong attention to detail and anomalies in system operations and functionality. • Basic knowledge of PC networking. • Strong phone, written and inter-personal communications and Customer Service skills with the ability to effectively communicate with all levels of management, both external and external. • Skilled in the standard Microsoft Office applications and PC applications • 2 years’ experience in a similar direct customer facing role. • Excellent organizational skills and the ability to meet deadlines and work under pressure. • Ability to multi-task and prioritize. • Adept at reading/interpreting building control drawings and understanding standard construction practices. • Versed in building systems such as HVAC (Heating, Ventilation, Air-Conditioning and Cooling) and Lighting Controls and their operational philosophies. • Have a flexible and adaptable work ethic. • Ability and availability to work 2nd shift, weekends and On-Call. • Experience in the operation of Customer Service (CS) department. • Experience of Building Management Systems and Automation. **Why work at BrainBox AI**  • Cool Environment | Collaborative Culture | Growth Opportunities | • Make a significant impact on the world - join the fight against climate change • Be a part of a revolutionary technology movement • Collaborate with innovative, out-of-the-(Brain) box thinkers in a fast-paced environment • Work with amazing people who truly have a passion in the work they do **Compensation:** **   ** Base Pay Range: $32.00/hourly Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed. **Equal Employment Opportunity:** **  ** We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.