Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. This supervisory role is essential in supporting patient care and addressing behavioral health needs. Ideal for someone dedicated to mental health advocacy, the position offers meaningful engagement with clinical leaders and opportunities to contribute to Institute-wide projects and collaborations. The supervisor oversees a team of 17 staff, primarily schedulers who handle inbound calls for the Neurological Institute Behavioral Health Services. The team is responsible for coordinating in-person and virtual appointments across physician practices and outreach programs. The role requires strong leadership, communication, and operational oversight to ensure efficient call center performance and exceptional patient service. **A caregiver in this position works M-F, from 8:00am-5:00pm.** A caregiver who excels in this role will: + Supervise caregivers in daily operations. + Maintain staffing levels. + Approve and schedule paid time off and leave requests. + Provide leadership and training. + Coordinate and provide orientation and education. + Analyze workflow and procedures. + Identify and implement opportunities to improve procedures, processes, speed, quality and effectiveness. + Ensure cross coverage. + Develop an effective work team. + Encourage and support morale building activities. + Communicate with caregivers and provide orientation on policies. Minimum qualifications for the ideal future caregiver include: + Associate's Degree and three years of related supervisory experience OR High School Diploma/GED and five years of experience OR Bachelor's Degree and one year of experience + Experience in the Behavioral Health space + Call center experience + Epic System Proficiency (Scheduling & Template Management) + Leadership & Team Development experience (will consider work leader or coordinating teams experience) Preferred qualifications for the ideal future caregiver include: + Bachelor's Degree + Healthcare experience in a large organization Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ **Physical Requirements:** + Ability to perform work in a stationary position for extended periods + Ability to operate a computer and other office equipment + Ability to communicate and exchange accurate information + Ability to travel throughout the hospital system + In some locations, ability to transport up to 25 pounds + May require the ability to operate various types of powered material handling equipment. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $25.13 Maximum hourly: $38.33 The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities