At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleDepartment Supervisor III

                        

LocationCanton

                    

FacilityStark Mercy Internal Medicine and Pediatrics

                     

DepartmentAdministrative and General-Cleveland Clinic Mercy Hospital

                      

Job CodeT26050

                     

ShiftDays + Call

                       

Schedule8:00am-4:30am

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.   

 

As Department Supervisor III at Mercy Hospital’s Physician Practices, you will oversee the Patient Service Specialists and the technical and administrative functions to ensure daily operations of the seven locations and their practices are running smoothly. Utilizing your experience and managerial skills, you will serve as a technical resource for team members, implementing goals, and driving improvement initiatives. Some of your day-to-day responsibilities will include conducting morning huddles, managing escalations, finding coverage for call-offs, and ensuring the Patient Service Specialists care for all patients as if they are family. This role provides an excellent way to enhance the patient's experience, all while developing new skills, gaining extensive hands-on experience, and finding your place within an innovative healthcare setting.  

 

A caregiver in this role works Monday-Friday from 8:00AM – 4:30PM. 

 

A caregiver who excels in this role will:  

Supervise caregivers in daily operations.  

Maintain staffing levels.  

Approve and schedule paid time off and leave requests.  

Provide leadership and training.  

Coordinate and provide orientation and education.  

Analyze workflow and procedures.  

Identify and implement opportunities to improve procedures, processes, speed, quality and effectiveness.  

Ensure cross coverage.  

Develop an effective work team.  

Encourage and support morale building activities.  

Communicate with caregivers and provide orientation on policies.  

Lead and implement large process improvement projects. 

 

Minimum qualifications for the ideal future caregiver include:  

Associate’s Degree 

Three years of related supervisory experience 

OR High School Diploma/GED and five years of experience may substitute the work experience and education requirements 

OR Bachelor’s Degree and one year of experience may substitute the work requirement.  

 

Preferred qualifications for the ideal future caregiver include: 

Bachelor’s Degree 

Physical Requirements:

Ability to perform work in a stationary position for extended periods

Ability to operate a computer and other office equipment

Ability to communicate and exchange accurate information

Ability to travel throughout the hospital system

In some locations, ability to transport up to 25 pounds 

May require the ability to operate various types of powered material handling equipment.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required. 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities