Manages department or work group. Manages and controls annual budgets. Manages the planning, work flow analysis, procedure changes, scheduling and related administrative duties. **Responsibilities:** + Manages department personnel and operations which includes staffing, training, work flow analysis and performance management. + Manages staffing to ensure appropriate allocation and compliance with goals and objectives. + Monitors quality and financial performance. + Ensures compliance with government health regulations, JCAHO guidelines, quality requirements and customer service standards. + Recommends enhancement and cost saving strategies. + Resolves interdepartmental issues to ensure consistency in quality, procedure and policy application. + Develops, monitors and implements programs to enhance customer service, develop skills and improve scope of service. + Analyzes programs and makes improvements. + Participates in managers meetings and relevant committees as assigned. + Other duties as assigned. **Education:** + Bachelor's degree in Business Administration, Health Care Administration or related field. **Certifications:** + None required. **Complexity of Work:** + Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. + Must be able to take appropriate action in a stressful environment. **Work Experience:** + Minimum four years supervisory or management experience. + Healthcare experience preferred. + Offset: Associate's degree and six years of experience. + Offset: Master's degree and three years of experience. **Physical Requirements:** + Manual dexterity sufficient to operate office equipment. + May require extended periods of sitting, standing and walking. + Must be able to walk to attend meetings; must have normal or corrected vision to normal range. + Ability to clearly communicate by phone and in person. **Personal Protective Equipment:** + Follows Standard Precautions using personal protective equipment as required for procedures. **Pay Range** Minimum hourly: $30.41 Maximum hourly: $46.38 The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities