**JOB PURPOSE:** **The Dental Assistant/Front Office Assistant is a dual role supporting the dentist and team in delivering quality patient care while also managing front office operations. Responsibilities include setting up and breaking down rooms, taking x-rays and impressions, providing post-op instructions, and assisting chairside as permitted by state regulations. Front office duties include answering calls, scheduling, patient check-in/out, discussing treatment and financial arrangements, and managing insurance billing to ensure timely, accurate claims and maximum reimbursement.** **ESSENTIAL FUNCTIONS:** + Manage phones, scheduling, patient check-in/out, and calendar coordination. + Collect and process payments; handle insurance verification, claims, and financial arrangements. + Maintain patient confidentiality and ensure HIPAA/OSHA compliance. + Educate patients on procedures, treatment options, office policies, and aftercare instructions. + Support the dentist during procedures, including oral surgery, impressions, x-rays, and denture adjustments (within state guidelines). + Prepare and maintain treatment rooms, sterilize instruments, and uphold infection control standards. + Maintain accurate patient records, treatment routers, and documentation as directed. + Manage supply inventory, order materials, and assist with office preparation and daily cleaning duties. + Provide excellent patient service to ensure a positive experience and smooth office flow. + Perform additional duties as assigned to support clinical and administrative needs. **EDUCATIONAL REQUIREMENTS:** + High School Diploma + Active DA and X-ray certification **GENERAL KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES:** + Strong verbal and written communication skills. + Knowledge of dental/medical insurance processes, including verification, claims, appeals, and denial management. + Proficient in Microsoft Office; experience with dental software (Dentrix preferred). + Excellent organization, time management, and multitasking abilities in a high-volume environment. + Minimum one year of experience assisting with dentures and/or implants. + Ability to sit, stand, bend, and lift up to 50 lbs as required. + Work performed in a clinical setting with some exposure to hazards; adherence to safety protocols required. **Job Details** **Pay Type** **Hourly** **Job Category** **Practice Staff**