We are seeking a highly organized and analytical B2B Demand Planning and Operational Support Specialist to join our team. The ideal candidate will play a critical role in managing demand planning

processes, ensuring accurate forecasting, and providing operational support to drive business growth and efficiency. This role requires strong analytical skills, attention to detail, and the ability to work collaboratively across departments to meet strategic objectives.


Role and Responsibilities:

· Check and manage stock levels, alternate stock, and allocate daily orders

· Daily back order reduction by processing exchange while checking internal guidelines

· Review non-moving/excess stock and find outlet sources

· Report and execute VD scrap for non-moving/excess stock

· Review and monitor B2B MR/LTL shipments and drive continuous improvements

· Develop and maintain accurate demand forecasts using historical data, market trends, and business insights.

· Manage forecasting analytics for VD, B2B & HQ initiatives, utilizing new processes and technologies.

· Provide ad-hoc analysis and support for special projects or initiatives as needed.

· Foster strong, collaborative relationships within the Supply Chain group and across departments, including Sales, Logistics, and Customer Operations teams, to drive continuous process improvement and achieve shared objectives.

· Leverage customer channel data to identify and implement actions that elevate customer service levels and optimize inventory planning.

· Ensure data accuracy and integrity to empower management with high-quality analytical reporting for rapid decision-making.

· Prepare compelling presentations for internal and external audiences, including executives and customers.

· Manage the day-to-day supply chain team while effectively balancing customer and internal escalations.

· Solve problems by rapidly diagnosing issues and implementing corrective actions. Utilize strong root-cause problem-solving skills to solve underlying issues long-term.

· Establish effective cadences with internal Samsung teams to ensure all cross-functional parties are aligned and executing on the daily supply chain needs.

· Collaborate with internal stakeholders, customers, and third parties to gather and submit requirements. Build execution plans and processes to align with customer needs and internal policies

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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