Our Delivery Station Manager (DSM) is responsible for all budgetary, people development and operations objectives. The DSM is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.

Key job responsibilities
Key Job Elements:

• Responsible for safety, quality, performance, customer experience and people development for delivery station
• Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their station to meet and exceed business plan
• Problem-solves for closing gaps between performance and goals
• Will set and clarify requirements and expectations for Operations and Shift Managers. Measures performance, provides feedback, and holds leaders accountable for their performance and the performance of their departments
• Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Presents operational metrics regularly to the senior leadership team
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Leverages Operations and Shift Managers by sourcing and nurturing ideas, and rolling them into improvement plans for the functional area
• Cultivates strong culture and engagement throughout all levels of the delivery station team
• Takes proactive steps to ensure that best practices are shared across departments, shifts and among the network.
• Works with key business partners such as Transport & Sortation, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives