Delivery Operations Lead  

Location: India   
Level: Management Track – M35 

Role Purpose 

The Delivery Operations Lead is a key role responsible for standing up Enterprise Delivery and building a sustainable, scalable delivery operating model and building all delivery processes for enterprise – including those cross BU. This position ensures strong governance, efficient processes, tool usage and seamless interlocks with other Business Units (BUs) to enable consistent, high-quality delivery across the enterprise. 

Key Responsibilities 

Governance & Rhythm of Business (ROB) 

Lead governance frameworks for enterprise delivery lifecycle and ROB. 

Partner with Product Ops and Finance to design decision-making matrices and ensure financial visibility for leaders. 

Run delivery cadence meetings, reporting, and dashboards (including execution plan and audit follow-up items). 

Define roles and responsibilities for the delivery ecosystem, including interlocks with Enterprise Hub, other BUs, and corporate functions. 

Execution Planning 

Design and implement delivery execution plans with the Head of Enterprise Delivery. 

Track milestones, KPIs, and progress against execution plans. 

Data & Reporting 

Own tracking and reporting of KPIs and performance metrics (forecasting, milestones, customer satisfaction). 

Collaborate with Enterprise Strategy and other BUs to define KPIs for customer satisfaction across all enterprise products delivered via the Enterprise Hub. 

Process Management & Optimization 

Lead due diligence on workflows across delivery partners, professional services, and customer success teams including those sitting in multiple BUs. 

Build and implement processes across BU for delivery of enterprise products and services.  

Build processes for delivery of professional services. 

Implement best practices for intake, prioritization, and delivery on the roadmap/execution plan. 

Manage delivery tools and transformation projects; interface with OCTO for tooling needs. 

Transformation 

Drive transformation of delivery stand-up and financial processes in partnership with ELS Finance. 

Support automation initiatives for customer success and vendor optimization. 

Vendor Optimization 

Lead due diligence on vendor and tooling requirements across BUs and PM tools; collaborate with RevOps and OCTO on tool selection and implementation. 

People & Culture 

Support engagement plans and change management initiatives in partnership with HR and functional leaders. 

Track OKRs and contribute to communication rollouts. 

Qualifications & Experience 

Experience: 

10+ years in delivery operations, program management, or enterprise operations leadership. 

Proven ability to design and implement scalable operating models and governance frameworks. 

Strong understanding of enterprise delivery processes, financial controls, and tooling ecosystems. 

Skills: 

Operational rigor and process optimization expertise. 

Strong financial acumen and data-driven decision-making. 

Excellent stakeholder management and cross-functional collaboration skills. 

Leadership Competencies (M30) 

Strategic Execution: Ability to design and implement enterprise-wide delivery frameworks. 

Collaboration & Influence: Builds strong interlocks across BUs and functions. 

Change Leadership: Guides teams through transformation with clarity and confidence. 

Operational Excellence: Ensures scalable, auditable processes for delivery success.