**Introduction** A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. **Your role and responsibilities** As a Complex Project Manager for Customer & Experience Transformation, you will manage IBM's largest and most complex Interactive Experience (IX) client commitments, ensuring successful delivery of solutions for complex IT, business, and client requirements. You will lead project teams in delivering projects using appropriate business measurements and terms and conditions. Your primary responsibilities will include: * Manage Project Delivery: Lead project teams in delivering projects, managing scope, cost, schedule, and contractual deliverables to ensure successful solution delivery for complex IT, business, and client requirements. * Resource Management: Oversee resource allocation, develop communication plans, and provide day-to-day direction and status updates to clients, ensuring effective collaboration and client satisfaction. * Contract Management: Apply expertise in managing complex business outsourcing contracts, advising on large or complex engagements, and applying deal-making techniques to drive business growth. * Risk Management: Identify and mitigate risks associated with complex combinations of technical, business, financial, and human resources issues, often on a global scale. * Financial Management: Utilize IPPF tool for costs and invoices as per contract delivery milestones, ensuring accurate financial tracking and reporting. **Required technical and professional expertise** * Managing Complex Projects: Experience with managing large-scale, complex IT projects, ensuring successful delivery of solutions for intricate business and client requirements. * Business Outsourcing Contracts: Experience in managing complex business outsourcing contracts, advising on large or complex engagements, and applying deal-making techniques. * Risk Management: Experience with identifying and mitigating risks associated with complex combinations of technical, business, financial, and human resources issues on a global scale. * Financial Management Tools: Experience with utilizing tools such as IPPF for costs and invoices as per contract delivery milestones, ensuring accurate financial tracking and reporting. * Global Client Management: Experience in providing day-to-day direction and status updates to global clients, ensuring effective collaboration and client satisfaction. **Preferred technical and professional experience** * Strategic Innovative Thinking: Experience with applying strategic innovative thinking to analyze business and IT challenges, driving creative solutions for complex client requirements. * Deal-Making Techniques: Experience in applying deal-making techniques to drive business growth, advising on large or complex engagements, and managing complex business outsourcing contracts. * Executive Presence: Experience with demonstrating executive presence, navigating high-level negotiations, and communicating effectively with global clients and stakeholders. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.