A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días. **Job Track Description:** + Requires formal education and relevant expertise in a professional, sales, or technical area. + Performs technical-based activities. + Contributes to and manages projects. + Uses deductive reasoning to solve problems and make recommendations. + Interfaces with and influences key stakeholders. + Leverages previous knowledge and expertise to achieve results. + Ability to complete work self-guided. + College or university degree required. **General Profile** + Requires knowledge and experience in field. + Will acquire higher-level knowledge and skills. + Develops an understanding of the company, processes, and customers. + Uses existing procedures to solve routine or standard problems. + Receives moderate guidance and direction from others. **Functional Knowledge** + Requires expanded conceptual understanding of theories, practices, and procedures. **Business Expertise** + Uses an understanding of key business drivers to accomplish work. **Impact** + Impacts a team, by example, through the quality service and information provided. + Works within guidelines and policies. **Leadership** + No supervisory responsibilities. + Provides guidance to new team members. **Problem Solving** + Uses existing procedures to solve standard problems. + Examines information and standard practices to make judgments. **Interpersonal Skills** + Exchanges complex information and ideas effectively. **Responsibility Statements** + Assists in the overall business unit performance driving SLAs. + Ensures adherence to best practices for the delivery of the Statement of Work. + Liaison between operations and clients to ensure protocols are followed. + Assists with conflict resolution. + Manages client, people, task, and systems related issues. + Provides resolutions to a diverse range of tasks like special projects level performance, quality assurance standards, unexpected bugs, assistance with sales and marketing, volume spikes, staffing resolutions. + Drives special projects for corporate, business unit, operational, or client initiatives. + Orients and guides less experienced team leaders in order to improve levels of performance. + Performs other duties as assigned. + Complies with all policies and standards. Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley. Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .