Zurich, CHE
1 day ago
Delivery Leader (f/m/x)
**Introduction** A career in IBM embraces long-term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** As the Delivery Lead for the AI & Automation Transformation Delivery Office, you will be accountable for overseeing the end-to-end delivery of AI and automation initiatives across multiple cross-functional teams and business domains. You will act as the central coordination point for program planning, execution, and reporting, ensuring delivery excellence, strategic alignment, and measurable business outcomes. This role requires hands-on delivery management, strong stakeholder engagement, and the ability to lead through influence across different technical and business teams. Primary roles and Responsibilities * Program Leadership: Own the delivery plan, roadmap, and milestones across all AI and automation teams and workstreams. * Cross-Team Coordination: Ensure alignment and integration between Business Domain teams (HR, Product & Experience, TDA & Microsoft Partnership, Value Orchestration & IGX, ITSM). * Risk & Issue Management: Identify, track, and mitigate delivery risks, dependencies, and issues across the portfolio. * Governance & Reporting: Lead delivery governance forums, provide regular updates to executives, and ensure transparent reporting of progress and value delivery. * Resource & Budget Oversight: Collaborate with team leads to ensure optimal resource allocation and budget adherence. * Delivery Best Practices: Embed delivery methodologies (Agile, hybrid, or waterfall) suited to project needs and promote continuous improvement. * Stakeholder Engagement: Serve as the primary point of contact for senior stakeholders, ensuring expectations are managed and value outcomes are achieved. * Value Alignment: Partner with the Value Orchestration & IGX team to ensure all initiatives deliver measurable and validated benefits. What we offer: * Individual career path * Access to countless trainings and certification offerings * A knowledge sharing culture * An environment where you are actively contributing your ideas * The possibility to work in projects in one of the largest IT companies **Required technical and professional expertise** * Proven track record in leading multi-team, cross-functional technology transformation programs. * Strong program/project management skills, with experience in Agile, Scrum, and hybrid delivery environments. * Excellent stakeholder management and communication skills, including executive-level engagement. * Experience managing complex dependencies and large delivery portfolios. * Ability to balance strategic priorities with tactical delivery execution. * Experience in AI, E2E automation and technology and process transformation delivery. * Fluency in English and German * Swiss/EU passport or valid permit required. **Preferred technical and professional experience** * Certification in project/program management (PMP, MSP, SAFe, or equivalent) * Experience in multi-vendor, multi-stakeholder environments. * Familiarity with value realization frameworks and benefit tracking. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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