Delivery Lead - Technology Charlotte, North Carolina **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Delivery-Lead---Technology\_25028894) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost. **Responsibilities:** + Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.) + Manages coordination of delivery and dependencies across multiple teams + Facilitates communication and collaboration across organizations to support the deliverable completion and timeline + Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule + Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements + Supports resource planning for delivery and execution + Ensures adherence with Enterprise Change Management standards **Managerial Responsibilities:** This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. + Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully. + Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement. + Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results. + Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks. + People Manager & Coach: Knows and develops team members through coaching and feedback. + Financial Steward: Manages expenses and demonstrates an owner’s mindset. + Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth. + Driver of Business Outcomes: Delivers results through effective team management, structure, and routines. **Skills:** + Collaboration + Project Management + Result Orientation + Solution Delivery Process + Stakeholder Management + Analytical Thinking + Business Acumen + Financial Management + Influence + Risk Management + Agile Practices + Architecture + Data Management + Solution Design + Technical Strategy Development **LOB Specific Job Description** **Position Summary** The Technology Delivery Lead is responsible for delivering technology products that align with business objectives and to support existing applications. The ideal candidate will ensure that the technology solutions adhere to applicable standards, manage relationships with business and technology partners, and maintain stability and performance of existing applications in production. This role requires a deep understanding of solution components and their interoperability, strong vendor relationship management skills, and the ability to manage application risk effectively. **Responsibilities:** + Technology Solution Delivery: Lead the delivery of technology products that meet defined business outcomes, ensuring solution comply with organizational standards and policies. + Stakeholder Management: Cultivate and manage strong relationships with business and technology partners, acting as a liaison to align technology solutions with business needs. + Application Support: Oversee the maintenance and support of existing applications, ensuring their health, resiliency, performance, security, and compliance with data management standards. + Vendor Management: Develop and maintain robust relationships with vendors ensuring the delivery of quality services and issue resolutions. + Risk Management: Identify, assess, and manage risks associated with in-house and vendor applications and implement mitigation strategies as necessary. + Solution Design and Architecture: Understand all components of solutions and their interactions guiding the design and architecture to ensure cohesive and efficient systems. **Minimum Years of Experience** + 5 **Required Qualifications** + Excellent analytical skills with a strong working knowledge of problem solving, root cause analysis, and associated solution implementation. + Strong ability to prioritize work based on impact to line of business. + Excellent verbal and written communication skills + Track record of being the go-to person for technical system solutions + Familiar with Bank of America policies/processes, data privacy and other regulatory requirements + Strong problem-solving abilities to troubleshoot technical issues + Solid understanding of IT infrastructure and software solutions. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.