In this role you will lead large and complex project teams and/or programs and will be accountable for the overall management, planning, and delivery of assigned projects/programs. This role will be responsible for the successful delivery of the services and corresponding customer satisfaction. Additionally, will be directly involved in channel development and key sales pursuits. may also serve Career Manager or provide technical expertise and mentorship to colleagues. This role typically shapes single Practice or Service Group (AMS/IMS/SI) solutions to drive value for our clients and for Avanade that are both winnable and deliverable through in-depth knowledge of technology, function, platform or capability. Nature of Work: Directs collective work efforts to accomplish strategic goals for given portfolio of projects, programs, and/or clients. Scope of Work: Translates high-level strategy into more localized strategy and operational objectives. Complexity: Highly complex problems, often requiring analysis of near-intangible factors, creative solutioning and significant networking to succeed. Discretion: Authority to establish standards and shift overall direction of projects and programs in response to functional strategy Organizational Impact: Work efforts are typically strategic in nature, and may have a lasting, long-term impact on Avanade and/or client operations and strategic direction. If client-facing, should drive client-relationship and sales outcomes. Supervision Received: Operates with extreme latitude in determining focus and approach to work objectives. Supervision Provided: Mentors and manages work efforts of more junior colleagues and team members as required by various workstreams; may formally supervise work of project teams. If managing team(s) of more junior employees full-time, then refer to the People & Business Leadership leveling criteria. Often serves as Career Advisor. Knowledge Applied: Applies expert knowledge of a learned occupation / discipline and demonstrable, broad knowledge of business operations and organizational strategy. Within a collaborative environment, you will: * Lead the delivery of the contracted solution on the program level at the agreed upon terms, original deal economics, schedule, and quality level * Manage overall project/program risks, making adjustments as necessary and obtaining buy-in from senior management for critical project plans, commitment and changes * Oversee and lead development, implementation and maintenance of the Project Work Plan, including approval for the projects estimated schedule, effort, and cost * Manage accurate development and traceability of requirements during project lifecycle- Provide strategic direction to all change management activities for project or programs * As appropriate, support clients managing their change enablement processes to drive business value * Ensure understanding of stakeholder goals and expectations, addresses misalignments, monitors the program to meet/exceed the agreed expectations and communicates back to customer * Provide project leadership to appropriate onshore, offshore and near shore workforce * Mentor and develop team members and peers. Provide oversight to management of relationships with project or program suppliers and subcontractors * Develop strategy for control and governance structures to ensure desired outcomes across projects. * Coordinate service levels and agreements, and prioritize resources across projects and programs. * Manage delivery portfolio - monitoring, escalating, and resolving delivery issues internally * Participate in sales pursuits driving the solution planning and deal shaping process that will help drive business value for our customers Your technical and non-technical skills may include: * 10+ years of project and service management experience in an IT environment, especially for external clients * 6+ years of direct people management experience * Demonstrated ability to think and work systematically and logically * Good understanding of contract terms and interpretation * Demonstrated understanding of key Project/Program Management disciplines (estimating, work planning, contract management, scope management, user acceptance, etc.) * Experience in customer expectations management * Demonstrated experience employing project management methods, tools, techniques * Working knowledge of Microsoft platform technologies * In-depth knowledge of Microsoft Project and Team Foundation Server (TFS) * Good knowledge of Earned Value reporting * Clear and concise oral and written communication * Results oriented / self-directed ability to drive change in unstructured environment * Good client interface and presentation skills * Good business acumen * Time management skills * Customer oriented attitude and good interpersonal skills * Good people management skills, including ability to lead a team and mentor individuals in career growth Preferred: * Project Management Institute (PMI) PMP or PgM certification preferred, but not required * DMA III attendance recommended * SA/ DL/ QAD training attendance recommended targeting certification Education: * Bachelor's Degree in Business or Technology related field (or equivalent) Some of the best things about working at Avanade  * Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)   * Real-time access to technical and skilled resources globally   * Dedicated career advisor to encourage your growth  * Engaged and helpful coworkers genuinely interested in you   Find out more about some of our benefits [1] Employee Benefits at Avanade | Avanade References Visible links 1. https://www.avanade.com/en/career/benefits We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.