Role: Delivery head

Experience: 15-20 Years

Domain: Telecom

Location: Chennai, Hyderabad

Budget: 50-55 Lacs

Qualification – B. Tech. (Electronics/ Telecom)

 

Accountability:

Profit & Loss

People Management

E2E Delivery Management

RFP/RFI/Solution for Telecom Clients

Customer relationship

Build new business at offshore

 

Role & Responsibilities:

- The role is responsible for achieving the delivery KPI, revenue targets for the vertical by effectively

handling Key accounts and taking care of their entire range of telecom requirements.

 

- The role is responsible for managing end to end RFP from customer existing/new accounts,

coordinating first kick-off meetings, reviewing customer requirements, identifying Company

capabilities for designing solutions, ensuring preparation of RFS and project take-off.

 

- Further, the role handles day-to-day customer management operations, provides timely resolution

for customer issues and complaints within TAT, ensure long-term relations, ensuring customer delight

 

- The role is required to regularly interface with the client and take account of any changes in

customer needs. The role is responsible for practicing effective relationship management, especially

for clients requiring data solutions, to nurture associations.

 

- Responsible to generate repeat business, new business, increase account penetration, work closely

with Regional Business Manager from client end

 

Key Skills:

- IT relevant technologies & Telecom business domain knowledge

- Good understanding of Telecom business & operating processes across verticals

- In-depth understanding/knowledge of cutting-edge sales and CRM concepts across segments

- In-depth understanding/knowledge of customer business processes, deliverables, competitors,

expansion plans for the vertical

- Professional Skills - Customer Focus, Account Mapping, Customer needs understanding, Persuasion

& Negotiation skills, Relationship Management, Customer Retention, Service focus

- Operational Effectiveness - Initiative & Passion, Resource Management, Attention to Detail,

Interpersonal Skills, Achievement orientation, Problem solving

- Strategic Focus - Decision Making, Sensing Opportunities, Business Cognizance