POSITION PURPOSE

The Deli Manager is responsible for leading all deli department operations to achieve sales, quality, safety, and customer service goals. This role oversees food preparation, merchandising, inventory control, and associate development while ensuring strict compliance with food safety, sanitation, and company standards.

KEY ACCOUNTABILITIES Department Leadership & Associate Development Lead, train, coach, and develop deli associates to meet performance, service, and food safety expectations. Schedule labor effectively to support production, service levels, and peak business needs while controlling labor costs. Maintain accountability for attendance, productivity, food safety, and policy compliance. Support hiring, onboarding, training, and performance management of deli associates. Deli Operations & Food Production Oversee daily deli operations, including hot and cold food preparation, slicing, cooking, packaging, and presentation. Ensure consistent execution of recipes, portioning, freshness standards, and production planning. Maintain proper ordering, receiving, storage, and rotation of products and ingredients. Ensure equipment is operated safely, maintained properly, and kept in clean working condition. Merchandising & Financial Performance Execute merchandising standards, pricing, signage, and promotional programs accurately. Monitor sales, shrink, waste, labor, and key department performance indicators; develop action plans to improve results. Control spoilage, markdowns, and supplies to meet department financial goals. Identify opportunities to increase sales through variety, presentation, and service enhancements. Customer Experience Ensure the deli department is clean, inviting, fully stocked, and customer‑ready at all times. Address customer questions, special orders, and concerns promptly and professionally. Model and reinforce excellent customer service behaviors with associates. Food Safety, Compliance & Collaboration Ensure compliance with all food safety, sanitation, health, and workplace safety standards. Maintain required logs, temperature checks, cleaning schedules, and documentation. Ensure compliance with company policies, union agreements (where applicable), and regulatory requirements. Partner with Store Leadership and other department managers to support storewide initiatives and goals.