DUTIES AND RESPONSIBILITIES Customer Service & Sales Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service. Assist customers with product suggestions, special orders, and food preparation ideas. Answer incoming calls professionally and resolve customer complaints; escalate to Store Director as needed. Engage in suggestive selling and sales techniques via phone, intercom, and direct customer interaction. Food Preparation & Production Possess thorough knowledge of duties performed by all department employees. Oversee and assist with food preparation, cooking, and serving of all products. Implement proper product preparation and packaging techniques. Operate kitchen equipment including: Utensils, fryers, ovens (conventional & microwave), pizza ovens Slicers, grills, food processors, wrappers Scales, printers, pallet jacks Prepare sandwiches, salads, pizzas, hot/cold foods, and party trays according to company standards. Ensure product temperature guidelines are met in all phases of preparation, display, and storage. Department Appearance, Cleanliness & Safety Maintain deli case cleanliness, visual appeal, and proper inventory levels. Ensure sanitation, safety, and cleanliness of the deli area and equipment. Build displays, rotate stock, and discard outdated/spoiled product. Maintain and organize coolers following company and division standards. Inventory Management Control inventory to ensure product quality, freshness, and adequate quantities. Stock and rotate products; maintain compliance with code‑dating requirements. Prepare sales and inventory reports; complete physical inventory every 4 weeks. Perform receiving duties including: Breaking down loads Verifying orders with invoices Inspecting product quality Reporting shortages Following temperature and storage guidelines Process administrative paperwork and maintain accurate department records. Operations & Compliance Understand and execute all opening and closing procedures. Plan daily operations and monitor production processes for efficiency and profitability. Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. Follow and maintain department standards for handling quick‑sale items. Implement effective promotional and seasonal displays; may oversee salad bar and wing bar operations. Leadership, Training & Personnel Management Schedule, supervise, train, and assign duties to department employees. Ensure proper staffing levels to maintain service standards. Train employees on: Store policies Sales procedures Record‑keeping requirements Identify and develop employees with high potential for advancement. Monitor employee productivity and evaluate performance. Initiate personnel actions including interviews, transfers, promotions, and disciplinary measures.