DUTIES AND RESPONSIBILITIES: 
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast 
and friendly Customer Service. 
• Assists customers by making product suggestions, filling special orders and food preparation suggestions. 
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves 
customer complaints and reports to Store Director as needed. 
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom and oneon-one customer interaction. 
• Specific knowledge of duties performed by all department employees. Oversees and assists with all 
department duties such as: preparation, cooking and serving food items.
• Implements proper and efficient product preparation and packaging techniques. Uses and operates 
related equipment such as kitchen utensils, fryers, conventional and microwave ovens, pizza ovens, 
slicers, grills, food processors, wrappers, scales, printers and pallet jacks. Prepares sandwiches, salads, pizzas, 
hot and cold foods and food/party trays according to company standards. 
• Maintains deli case cleanliness, visual appeal and inventory levels. Responsible for ensuring the proper 
cleanliness, sanitation and appearance of deli area , equipment and for ensuring a safe work environment. 
• Ensures temperatures are maintained in all phases of preparation, display and storage. 
• Schedules, supervises, trains and assign duties to department employees. Schedules employees to 
ensure adequate coverage and service levels.
• Plans daily operation, monitors production process following company procedures and profitability.
• Prepares sales and inventory reports. Physical inventory taken every 4 weeks.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory 
levels according to division directives. Stocks and rotates product. Maintains and organizes cooler.
• Understands opening and closing department procedures.
• Builds displays, rotates and discards outdated or spoiled product 
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee 
Handbook.
• Responsible for insuring proper code dating for all products within the department are being enforced.
• Trains employees on store policies, sales and record keeping procedures.
• Identifies and trains employees with high potential for advancement opportunities. 
• Monitors employee productivity and evaluates overall performance.
• Initiates personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary actions.
• Ability to follow and maintain department standards and requirements in handling quick sales items.
• Implements effective promotional and seasonal displays. May be responsible for the operation and 
maintenance of salad bar and wing bar. 
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, 
reporting shortages, stocking and rotating product. Adheres to product temperature and storage guidelines 
and follows proper packaging techniques. Processes administrative paperwork and maintains accurate 
department records.