Role and Responsibilities

Clinical Operations Line Manager/ Dedicated Line Manager Role Definition

The DLM is responsible for the direct oversight, performance management, skills development of Partner employees assigned to Sponsor deployed to a given geographic and/or therapeutic area.

Clinical Operations Line Manager/ Dedicated Line Manager Responsibilities

‐ Recruit, interview and identify experienced personnel according to Functional Resourcing Process

timelines.

‐ Ensure and oversee proper on‐boarding and off‐boarding of employees, compliance to initial and

ongoing trainings.

‐ Attend or facilitate co‐visits during onboarding period or as needed to assess confidence to perform

activities and site visits alone.

‐ Train and oversee the CORE competencies, ICH‐GCP knowledge, clinical research environment,

monitoring etc.

‐ Assure adherence to GCP guidelines, processes and procedures related to direct reports’ activities and

performance.

‐ Assure adequate response /escalation and follow‐up on items assigned to direct reports by Sponsor.

‐ Ensure direct reports are providing timely and quality deliverables.

‐ Perform Partner Oversight visits to assess CRA performance according to the client’s oversight

plan and inform Sponsor of any quality concerns in a timely manner.

‐ Ensure appropriate and timely reporting of site monitoring activities by CRAs.

‐ Conduct regular 1:1 meetings according to client’s oversight plan with direct reports to ensure

deliverables and timelines.

‐ Ensure direct reports are compliant to the timelines and key business metrics defined by Sponsor.

‐ Ensure at least monthly meetings with Sponsor country management to confirm performance of direct

reports regarding protocols / sites assigned.

‐ Communicate and escalate areas of development and training needs.

‐ Conduct continuous Performance review and oversee Personal development and career planning of

direct reports.

‐ Provide timely feedback to Sponsor on performance and ensures proper follow‐up.

‐ Review and approve timesheets, expense reports, time‐off requests and provide proper oversight of CRA's productivity/utilization

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com