**Assignment through Kelly Services for Nissan Canada - Extended Services** **Location:** Mississauga **Pay Rate:** $30/hr + 4% vacation pay **Schedule:** Hybrid (Monday to Wednesday in office, Thursday to Friday remote, 8:30am-5:00pm) **_This will be a 9 to 12 moths’ assignment_** Join a high-performing and innovative team supporting Nissan Canada Extended Services. As a Dealer Support Coordinator, you will play a key role in empowering Nissan and Infiniti dealerships and field staff, providing superior customer service and operational support in a vibrant, inclusive, and cross-functional environment. **What You’ll Do:** + **Dealer & Customer Support (40%)** Deliver responsive and knowledgeable support for Extended Service Contracts (ESC), Prepaid Maintenance Plans (PMP), and related products. Respond to inquiries via phone, email, Dealer Request System (DRS), and a ticketing system—meeting a 4-hour ticket response time. + **Product Expertise & Policy Management (30%)** Be the trusted subject matter expert for NCESI product policies and procedures. Handle exception requests, transfers, cancellations, and contract suspensions. + **Sales & Claims Guidance (10%)** Review performance reports. Advise dealers and field staff on sales and claims activities. + **Financial & Administrative Support (10%)** Prepare monthly reports, process vendor invoice payments, reconcile dealer billings, and issue refund cheques under the guidance of the NCESI Controller. + **Project Management & Ad Hoc Tasks (10%)** Support special projects and initiatives as assigned by the NCESI Team Leader or Operations Manager. **Day-to-Day:** + Take calls and manage a growing ticketing system—calls may spike (e.g., Mondays and month-end). + Reply to cases by designated timelines, handle daily emails, and pull/report data. + Use systems such as PTRX, NCESI’s Internet platform, and mainframe for contract and case management. + Use Excel (basic to intermediate: VLOOKUP, pivot tables, matching data sets, pulling reports), plus Word, PowerPoint, and Tableau for reporting and presentations. + Collaborate with internal departments; may work with reimbursement claims. + Contribute new ideas and drive efficiencies in processes. **What You Bring:** + **Education:** Minimum High School Diploma required; post-secondary or college degree preferred. Accounting or automotive marketing background an asset. + **Experience:** Minimum of 2 years in automotive dealership roles (administrative, sales, service, warranty, or equivalent). + **Technical Skills:** Solid understanding of MS Office (especially Excel). Ability to pull and match data, create simple formulas, and support reporting needs. + **Professional Skills:** Excellent communicator; capable of coaching and liaising with dealers and field staff by phone, email, and ticketing system. Strong diplomacy, negotiation, and conflict resolution abilities. + **Mindset:** Independent, resourceful, and eager to drive improvement. Thrives amid change and enjoys learning from other departments. **Why Apply?** + Be part of a leading automotive brand and a collaborative culture that celebrates success and empowers growth. + Gain firsthand experience in multiple business areas and systems. + Enjoy a flexible hybrid schedule and competitive compensation. Apply now if you’re ready to deliver exceptional service and help shape the future of the automotive industry with Nissan Canada! As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. 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