Location: BC and/or AB
Jobs by Category: Sales and Marketing
Job Function: Sales and Professional Services
Status: Full-time
Schedule: Regular
Description: We are seeking a dynamic and goal oriented Dealer Performance Manager to join our Western Canada team, reporting to the Manager-Independent Channels. In this role, you will be responsible for overseeing and enhancing the performance of our dealer network, specifically our Future Friendly Home product line. You will work closely with dealers to ensure they meet and exceed sales targets, provide exceptional customer service, and adhere to company standards. Your strategic insights and leadership will be crucial in driving dealer success and overall business growth.
How you will succeed:
Performance Management: Regularly review dealer performance metrics and KPIs to identify areas for improvement Strategic Planning: Develop and implement strategies to enhance dealer performance and achieve sales targets Training & Development: Provide training and support to dealers to improve their sales techniques, customer service, and operational efficiency Relationship Management: Build and maintain strong relationships with dealers, acting as the primary point of contact for performance-related issues Market Analysis: Conduct market research to understand trends, customer needs, and competitive landscape to inform dealer strategies Reporting: Prepare and present performance reports to senior management, highlighting successes, challenges, and action plans Compliance: Ensure dealers adhere to company policies, procedures, and standards
Qualifications
Experience: Proven experience in a similar role, preferably within the automotive or retail industry Education: A degree in Business, Marketing, or a related field is preferred Critical thinking Skills: Strong analytical skills with the ability to interpret data and make informed decisions Communication: Excellent communication and interpersonal skills, with the ability to influence and motivate others Team Development: Demonstrated leadership abilities with a track record of driving performance improvements Problem-Solving: Strong problem-solving skills and the ability to think strategically Customer Focus: A customer-centric approach with a commitment to delivering exceptional service Technical Proficiency: Proficiency in using performance management software and tools
What you will bring:
Positive and growth mindset with a high energy level Ability to establish customer rapport and build relationships on the go Entrepreneurial approach paired with a laser-focused pursuit of success Eagerness for learning and career growth Discipline around time management, setting priorities, and accomplishing goals Adaptability to change in a high-performing and fast-paced environment Confident interpersonal, communication, collaboration, and virtual presentation skills