Deal Events Program Manager, 12M Fixed Term Contract, APAC Promotions & Events
Amazon.com
We are looking for an innovative, customer-obsessed and analytical marketing leader to join the Promotions & Events Team at Amazon Australia & Singapore Stores. Our vision is to deliver leading class online deal & shopping events for customers that are tailored to their needs.
You will be responsible for leading the planning and execution of deal events. In your role, you will be gathering customer and category insights, developing ideas and experiments, building innovative solutions to delight customers and measuring impact. You will grow customer engagement (frequency of shopping, basket building, spend per customer) and retention through exceptional event execution.
You will be customer-obsessed, demonstrate strong ownership and insist on high standards. You will collaborate with a team of diverse stakeholders across Product/Programs, Vendor Management and Public Relations to inform and refine the customer engagement strategy and execution.
Key job responsibilities
- Project Management of Amazon's Deal Events across both Australia & Singapore, interacting with a variety of stakeholders and holding a high bar on our customer experience, making sure customer's will experience an exciting event.
- Develop and execute processes and tools to scale marketing efforts, including automation.
- Build relationships with and influence teams across Vendor Management & Product/Programs to jointly deliver customer solutions.
- Work with partners to create scalable and personalized customer campaigns across owned channels (including Onsite & Outbound) to achieve customer goals.
- Conduct A/B tests and experiments to gather data on customer behavior and inform launch decisions.
- Uncover best practice, including through Amazon’s global network, to deliver value for Australian customers.
- Analyze data and dive deep into customer metrics and research to develop actionable insights that drive customer growth and increase engagement.
About the team
The AU & SG Deals & Events team is responsible for delivering exceptional shopping events to our customers and delight them with great deals and best-in-class shopping experiences, tailored to their needs.
You will be responsible for leading the planning and execution of deal events. In your role, you will be gathering customer and category insights, developing ideas and experiments, building innovative solutions to delight customers and measuring impact. You will grow customer engagement (frequency of shopping, basket building, spend per customer) and retention through exceptional event execution.
You will be customer-obsessed, demonstrate strong ownership and insist on high standards. You will collaborate with a team of diverse stakeholders across Product/Programs, Vendor Management and Public Relations to inform and refine the customer engagement strategy and execution.
Key job responsibilities
- Project Management of Amazon's Deal Events across both Australia & Singapore, interacting with a variety of stakeholders and holding a high bar on our customer experience, making sure customer's will experience an exciting event.
- Develop and execute processes and tools to scale marketing efforts, including automation.
- Build relationships with and influence teams across Vendor Management & Product/Programs to jointly deliver customer solutions.
- Work with partners to create scalable and personalized customer campaigns across owned channels (including Onsite & Outbound) to achieve customer goals.
- Conduct A/B tests and experiments to gather data on customer behavior and inform launch decisions.
- Uncover best practice, including through Amazon’s global network, to deliver value for Australian customers.
- Analyze data and dive deep into customer metrics and research to develop actionable insights that drive customer growth and increase engagement.
About the team
The AU & SG Deals & Events team is responsible for delivering exceptional shopping events to our customers and delight them with great deals and best-in-class shopping experiences, tailored to their needs.
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