Stavanger, Norway
The Applications Engineer ensures Baker Hughes can deliver flawless execution through involvement in pre-planning, job execution, and post-job analysis. This position delivers a technical job program or application design that maximizes our opportunity to meet the job objectives in line with the contract terms and conditions. This position works seamlessly together with the Service Delivery Coordinators and other resources across organizational boundaries to ensure all aspects and constraints of the applications are understood and have been considered.
ESSENTIAL RESPONSIBILITIES:
• Ensure compliance with manage the Job Cycle (MtJC) process
• Work with the assigned Service Delivery Coordinator/Salesperson to understand the client’s well construction or production objectives as well as the commercial terms for Baker Hughes (i.e. outcome based contract, line item contract, etc.)
• Perform offset job analysis and product/service specific engineering modelling calculations to understand application hazards and incident potential
• Work together with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products/services have been considered
• Design a job program, including risk mitigation plans and contingency plans, that can meet the client’s objective(s), maximize revenue potential and ensure future job assignments for Baker Hughes
• Work with the assigned Service Delivery Coordinator/Salesperson to ensure any risk of not meeting the client’s objective is communicated to the client using the appropriate channels/processes for the respective client
• Accurately document any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes
• Provide on-demand support in accordance with product portfolio or on-call schedule for job execution
• Compare job as-planned versus job as-executed, document any lessons learned and develop recommendations for further improvements to procedures to ensure continuous improvement takes place
• Work on Field Incidents related to products/services
• Participate in Incident Investigations when required, ensuring the end to end process is considered, (including job planning, preparation, and execution), when determining incident root cause(s) alongside appropriate corrective actions
• Ensure timely incident management to enable fast customer issue resolution and cash collection
• Advise on product improvement opportunities for repetitive component/product failures
• Responsible for providing sales support and product application recommendations
• Product line specific responsibilities as applicable
• Handles special projects as required
QUALIFICATIONS/REQUIREMENTS:
• Bachelor’s degree in science, technology, engineering or mathematics
• Excellent leadership, strong interpersonal, influencing and planning skills
• Ability to be on call outside of normal business hours
• Ability to work in a global matrix organization
• Excellent communication and presentation skills
• Strong organizational, analytical and problem solving skills
• Must have the ability to travel (potential for travel to rig sites, customer facilities, meetings, training, etc.)
DESIRED CHARACTERISTICS:
• Significant operational experience
• Comfortable presenting in front of an audience of experienced peers
• Ability to manage, develop, coach, and mentor teams across organizational boundaries
• Ability to learn and use various computer tools to prepare data and visualizations for analysis
• Ability to work independently
Reports To: Service Delivery Technical Manager
Further information
Global Governance
Support global deployment of Drilling and Completion Fluids (DCF) equipment and technologyEnsure Service Delivery Compliance, adhere to Managing the Job Cycle (MtJC) process and standard operating procedures.Collaborate with DCF functional team members to ensure delivery and expected customer outcomesContinuously improve DCF equipment processes and procedures by incorporating lessons learned into related documentationProvide feedback and support to DCF technology team on technology improvement opportunities and new technology applications and testingProvide training and training resources to local teams as needed to support DCF equipment technology and related process improvementsCollaborate with other Product Lines and the business segment (Well Construction) on integrated customer opportunities, deployment strategies, and knowledge sharing.Service Delivery
Lead communications with customers, rig operators / contractors, and third parties to develop and agree upon solutions.Travel to customer locations and field sites as requiredManage and support equipment installation projects including but not limited to:Performing rig surveysDeveloping installation configurations and designCreating and finalizing installation work packsCoordinating instillation executionCommissioning / start-up of equipment operations (initial data setup, equipment calibration, connectivity, network setup, and data transmission)Remotely monitor and support active equipment deployed in the fieldEnsure performance / service uptime (field data)Ensure connectivity reliability and data transmission (remote data)Provide troubleshooting support and coordination to resolve issuesProvide technical support and manage knowledge resources for the following: Solids control equipmentAutomated Fluid Measurement (AFM) equipmentField hardware (various sensors, control panels, field data processing computers, connectivity devices, etc.)Acquisition software and software interfaces related to equipmentData visualization softwareProvide limited technical support for Baker Hughes data delivery platformsCorvaWell Link RTCadenceTransfer knowledge to local teams to enable local teams to support and sustain customer operations