Distribution Control Center Team Leader

Job Summary

The Distribution Control Center (DCC) Team Leader provides leadership and guidance to both Atlanta and Macon DCC Operators. This position is expected to provide technical support to the Operators while monitoring day-to-day performance and safe work practices.  Team Leaders are responsible for Operator development, providing coaching and professional opportunities for team members, and fostering a positive and inclusive work environment. Team Leaders are expected to work 8, 10, and 12-hour shifts, including nights, weekends, and holidays to ensure continuous leadership coverage during storm events and emergencies. 

RESPONSIBILITIES 

The responsibilities of the Distribution Control Center Team Leader include:

Responsible for the safe and reliable operation of the GPC distribution system. This includes Area Desk Operators, Substation Desk, and GRID Desk operations.  Responsible for creating an inclusive workplace environment in which all employees have a voice and are heard. Responsible for performance management activities and business results for 3-5 operators/contractors. Subject matter expert of electrical distribution systems as well as distribution requirements, practices, and GPC Operating procedures and policies. Responsible for building and maintaining relationships with peers and internal partners (TMC, TCC, GSOC, Distribution Area leadership, etc.) at all levels. Ownership of development of Operators, including scheduling and following progress of OIT(s) and teaching refresher classes for the DSO II and DSO Sr operator positions. Ownership for maintaining the daily scheduling, Area operator assignments, and time off request using schedule anywhere. Lead STEP observations efforts for Operators Make staffing and scheduling decisions for day-to-day operations, high volume, and storm events.  This includes filling shifts as needed to meet business needs of the DCC. Responsible for communication with Area management and DCC management during critical outage events and other operational contingencies. Communicate with a diverse group, including management, engineering, covered, and contract employees. Enter, submit, and approve time for employees. Extensive knowledge of TCMS (Trouble Call Management System), ARCOS (Crew Callout Systems), CSS (Customer Service Systems), SCADA, Revcord and strong computer skills including proficiency in Microsoft Office Products. 24/7 availability to support outages or other abnormal conditions outside of their normal work schedule. Including serving on an on-call rotation. Spend at least 50% of the time with employees.

Communications:

Represent the DCC on company and system-wide committees to drive consistency and efficiencies in tools, procedures, and practices. Ability to communicate with a diverse group, including management, engineering, covered, and contract employees. Ability to work with internal and external customers to resolve conflicts to a mutually beneficial outcome.

Safety:

Drive a safety excellence culture. Promote and uphold safety protocols to protect field personnel, emergency responders, and the public. Investigate any safety incidents within the control center's area of operation. Ensure all employees follow safety training requirements, hazard recognition, and emergency response protocols.  Ensure the DCC is equipped with safety equipment, such as fire extinguishers, first aid kits, AED machines, and emergency lighting. 

Emergency Response:

Support DCC Supervisors in managing the response to emergencies such as large outage events, system faults or named storms to restore service promptly and safely. Provide accurate and timely updates during emergency situations. Assess situations and make real-time decisions to address system abnormalities or disruptions. Plan staffing needs around large-scale outages or storms.  Conducting post-emergency evaluations. 

 

Foster Inclusive Work Environment:

Encourage diversity in recruiting, hiring and promotion practices.  Actively seek out candidates from diverse backgrounds to create a more inclusive workforce.  Ensure all employees have equal opportunities for professional growth, development, and advancement within the organization.  Foster a culture of respect, empathy, and cultural sensitivity withing the DCC.  Advocate a zero-tolerance policy for discrimination, harassment, and bias in the workplace. 

 

Compliance and Regulations:

Responsible for ensuring all applicable compliance requirements are met by all employees. Understand and drive consistency of the company’s operations, policies, and procedures.

 

Innovation and Improvement:

Continuously seek improvement in control center operations and contribute to strategic planning. Evaluate new technologies and systems to enhance the distribution network's operation and reliability. Respond to operational events with a learning mindset, thinking outside the box to identify and implement ideas to drive operational excellence. Demonstrated leadership skills and abilities including leading change, inspiring, and motivating others, ensuring team and personal accountability, coaching, and developing others. Participate in the development and implementation of strategic initiatives to modernize and improve the efficiency of the distribution control center operations.